Enrollment Advisor - Health Professions

The following duties and responsibilities, Knowledge, Skills and Abilities (KSA’s), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties and responsibilities, KSA’s, and physical requirements required of this position since changes to the position may occur at any time or additional requirements may be added over the course of time. 

SUMMARY: 

Under direct supervision of the Executive Director, Student Success and STEM Grant Project Director, the incumbent will be responsible for outreach activities related to healthcare professions and other STEM careers, case management for current students, and intrusive transfer efforts to improve program progress and completion. 

MINIMUM EDUCATIONAL AND WORK REQUIREMENTS (MINIMUM QUALIFICATIONS): 

Bachelor’s degree and two (2) years related student services experience or related work experience specific to the duties and responsibilities described. 

PREFERRED:

Knowledge of Health Science programs and STEM; Knowledge of Student Enrollment and transfer processes. Ability to read, write, and speak Spanish.  

CERTIFICATION OR LICENSES: 

Texas Driver License, or ability to obtain one.

The incumbent will:

• Maintain student confidentiality in accordance with the Family Education Rights and Privacy Act (FERPA).
• Prepare students each semester to ensure they are on the correct achievement path for completion and entry into Health Professions and other STEM careers.
• Liaise with TAMUCT and other area Universities for transfer options beyond Temple College. 
• Formulate pre-graduate students and post-graduate students with position postings available through the online system and networking.
• Answer inquiries and provide information on advising services to students, faculty, parents, and the general public about healthcare professions and other STEM majors.
• Communicate and interact with staff in Student and Enrollment Services departments to coordinate, collaborate, and communicate Health Sciences and STEM pathways. 
• Outreach, communicate, and interact with staff, counselors, and instructors at the ISDs who partner with the college for recruitment programs specific to Health Sciences. 
• Participate with Health Sciences and STEM faculty and staff in information sessions and outreach events. 
• Support students in the Health Sciences with persistence by addressing individual needs.
• Develop and maintain case management strategies with a focus on Health Sciences and STEM careers. 
• Participate in training to identify mental health problems. 
• Participate in career and transfer workshops.
• Maintain appropriate documentation and records of services provided to learners.
• Operate, and answer multiple telephone lines and assist with inquiries, screen, and forward calls. 
• Refer students in need of accommodations to the Coordinator of Student Accommodations. 
• Operate fax machine, computer, scanner, and must use Word, Excel, and PowerPoint to produce correspondence and other documents. 
• Attend conferences and seek out professional development to remain current and gain more knowledge on industry issues and standards. 
• Receive students’ transcripts from other colleges; examine transcripts of courses, and determine which courses will be accepted routinely for transfer credit, and which courses may articulate into other classes for institutional credit.  
• Assist students with admission and records documents with change of major, application for diploma, and change of information. 
• Provide advising services for prospective Health Science students regarding programs of study, academic plans, course selection, and degree planning. 
• Assist students in connecting to appropriate college and community resources as needed.
• Provide assistance for Academic transfer advising and other campus resources. 
• Assist students in assessing academic skills, interpret student advisement testing, and/or specific enrollment testing. 
• Respond to Retention Alert cases submitted by Health Science faculty and assigned by the Director of Retention. 
• Identify and assist students in Health Science majors and who are at-risk.
• Assist department chairs to determine articulation agreements, outreach events or specialized Health Science events and other STEM activities, advising as needed. 
• Develop relationships with ISD Health Science instructors and develop a plan to identify and recruit graduating seniors to TC from those Health Science programs.
• Assist struggling Health Science majors and students. 
• Perform miscellaneous job-related office duties as required. 

SOCIAL CONSTRUCTS REQUIRED OF POSITION:

• Display empathy and positive regard for others in written, verbal and non-verbal communications.
• Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.
• As a Temple College Employee, actively engage in the Temple College mission of creating a culture of caring by providing excellent customer service to all internal and external customers and embracing the core values of Temple College: Excellence, Integrity, Community, and Respect.

KNOWLEDGE:

• Knowledge of administrative and clerical procedures such as managing files and documents, word processing, and other office procedures and terms. 
• Knowledge of relevant equipment, policies procedure, and strategies to promote effective local, state, or national security operation for the protection of people, data, property and institutions. 
• Knowledge of eligibility requirements and academic scheduling. 
• Knowledge of Temple College and Department of Education guidelines. 

SKILLS:

• Excellent customer service and orientation skills, continuously finding ways to provide assistance to others. 
• Communication skills to express information to others effectively. 

ABILITIES:

• Ability to actively listen and understand what clients are communicating. 
• Ability to manage time by organizing, planning, prioritizing, and accomplishing your work.

PHYSICAL EFFORT:

Light physical activity is required with occasional lifting of objects up to 15 pounds.

WORKING CONDITIONS:

Work is normally performed in an office setting. Duties will require travel in personal or school owned vehicles. This position will require evening work during peak time and weekends. Occasional overnight work may be required for conferences.

WORK SCHEDULE: 

Monday - Thursday 8:00 am – 6:00 pm.

Friday 8:00 am – 12:00 pm.

Summer Schedule: Monday – Thursday 7:30am – 6:00 pm with a 30 minute lunch.

Schedule may vary, including evenings and weekends.

This is an on-site position. Essential duties of the role must be performed in-person, during prescribed work hours.

HOURS REQUIRED PER WEEK: 40

TRS/ORP: TRS

SUPERVISORY DUTIES: None

REPORTS TO: Executive Director, Student Success and STEM Grant Project Director.