Program Operations Manager

Position Summary

The Program Operations Manager is the lead “producer” for Temple Beth El’s worship services, programs, and congregational events, responsible for turning great ideas into consistent, warm, well-executed experiences. This role owns event production, logistics, inventory, and program staffing, including hiring, training, and managing a team of part-time hospitality assistants, who support evening and weekend coverage.

Success Measures

• Programs and services start on time with rooms/supplies/food and beverage/AV/security aligned and in place.
• Clear production plans exist for all major events (setup diagram supply list staffing plan).
• Hospitality coverage is filled reliably with trained staff who create positive congregant and guest experiences.
• Inventory is maintained and managed appropriately to ensure supplies are available when needed.
• Facilities needs are triaged and scheduled effectively to ensure building readiness.

Core Responsibilities

1) Program & worship production

• Serve as producer for worship, learning, engagement programs, events, and private/lifecycle events, ensuring logistics and operations are handled collaboratively and in an organized fashion.
• Create production plans and execute logistics, including: room setup diagrams, supply lists, staffing plans, and run-of-show support
• Coordinate with clergy, educators, congregational life staff, facilities partners, AV, catering, and security based on established standards to ensure they have what they need to run programs and events.
• Manage day-of execution and post-event reset with hospitality staff and volunteers
• Manage registration and tracking systems for programs and events.

2) Program, Event, and Hospitality Staff Management

• Recruit, hire, onboard, train, and supervise hospitality assistants for night/weekend programs and events
• Build staffing schedules from program/event staff based on event calendar and service levels
• Maintain standard checklists for opening/closing, room turns, event operations, signage, hospitality sets, and post-event reset
• Provide coaching and performance management to reports to ensure consistent quality

3) Inventory, supplies, and logistics systems

• Maintain par levels, inventory changeover and storage, and purchasing cycles for building/program/hospitality supplies
• Oversee organizing of storage areas and ensure supplies are accessible, labeled, and restocked
• Ensure required supplies and provided and in place for all scheduling happenings.

4) Facilities liaison

• Maintain building calendar and manage orchestration of all scheduling needs across stakeholder groups (including keeping the Temple’s calendaring systems updated with assigned responsibilities)
• Act as TBE’s day-to-day scheduling liaison for facilities teams (janitorial, custodial, facilities management)
• Submit requests, coordinate access, confirm completion, and escalate urgent issues appropriately
• Oversee janitorial, grounds, and kitchen management, including ordering, vendor management, and room setups.
• Maintain a weekly building-readiness view tied to the program calendar

5) Production workflow ownership

• Ensure event details are captured in the system early enough to execute well
• Run a weekly production review meeting with key stakeholders
• Maintain and improve templates/checklists; build institutional consistency

6) Other duties, as assigned.

Key Relationships

Clergy team, Education team, Congregational Life team, Business Operations, Rentals Coordinator, Shalom Park facilities partners, AV/catering/security vendors, volunteers and lay leaders.

Compensation and Benefits:

• Salary Range: $50,000-55,000
• Benefits: robust, competitive healthcare benefits (90% employee premiums paid by employer); employer paid life, and AD&D insurance; 403(b) plan; optional dental and vision; optional emergency casualty and hospitalization coverages

Schedule Expectations

Regular weekday hours with evenings/weekends for major programs and high-volume moments.

Qualifications

• 3 years in event/program operations, hospitality management, congregational operations, higher ed events, or similar
• Proven ability to manage part-time staff and schedules
• Strong operational planning: checklists, timelines, vendor coordination
• Calm, organized presence on-site; excellent customer service instincts
• Excellent teamwork and collaboration under pressure
• Comfort with systems/tools (calendar, work orders, forms/workflows, IT and A/V Tools)

Physical Requirements:

This position requires the ability to perform physical tasks including standing, walking, bending, and using hands and arms to handle, move, lift, and carry objects. The employee must be able to lift and/or move items weighing 25 pounds or more on a regular basis. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.