What are the responsibilities and job description for the Customer Service Representative position at TempExperts?
Position Summary
A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.
The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.
Key Responsibilities
- Enter and process customer purchase orders accurately within the ERP system
- Manage order flow from initial entry through shipment and delivery
- Communicate proactively with customers regarding order status, timelines, and changes
- Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
- Coordinate closely with Sales, Operations, Production, and Logistics teams
- Monitor backorders, inventory availability, and shipment schedules
- Maintain accurate and up-to-date customer and order documentation
- Support credit review and approval processes as needed
Required Qualifications
- 3 years of customer service, order management, or sales support experience
- Strong written and verbal communication skills
- Experience working with ERP systems (preferred)
- High level of accuracy in data entry and order processing
- Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred Qualifications
- Experience in manufacturing, electrical products, construction materials, or industrial environments
- Bilingual (English/Spanish) is a plus
Core Competencies
- Customer communication and relationship management
- Problem-solving and issue resolution
- Time management and prioritization
- Team collaboration across departments
What’s Great About Working Here
- Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion
- Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams
- Process-Driven Environment: Structured systems and clear workflows support accuracy and success
- Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness
- Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions
- Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued