Sales Inside Support

Tempest Technologies LLC, the Northwest’s premier commercial Audio Video integration firm is expanding our team of amazing individuals. At Tempest Technologies we strive for excellence in all facets of our business. We are communicative, clear, and excited about the work we do. If you are highly motivated, have a positive attitude and are in alignment with our commitment to always deliver an exceptional experience, we would love to hear from you!!!!

The People:

We are a company focused on communication and relationships. Come to Tempest to push your boundaries, embrace your abilities, explore your potential, and recognize the effort in each team member. We are truly a company built on teamwork and the ability to depend on each other. On our team we have musicians, movie buffs, Star Wars Aficionados, artists, travelers, campers, hikers, photographers, and too many others to name!!!

The Hiring Process:

1. You read this posting

2. We caught your attention

3. You reach out to us!

4. We meet and you see how awesome we are!

5. Hopefully you come work with us!!!!!!!!!

The Challenge:

Are you ready to step outside the box? The goal of the Sales Support role is to facilitate the sales process by providing internal support services that will ensure customer and team member experience a level of service that is uniquely exceptional, setting us apart as a partner and an employer. To identify and deliver products and services that differentiate us in all aspects, ultimatley improving customer loyatly and team member enjoyment, well-being and retention.

What it takes to catch our eye:

· A demonstrated ability to effectively communicate both in writing and verbally

· A passion for creating a unique customer experience and the desire to exceed expectations

· Working within a team, where interdepartmental communication and coordination was paramount to achieving successful outcomes

· A track record of working under time constraints and meeting tight deadlines

· Experience in conducting basic research

· The ability to pivot and be flexible in a fast paced, ever changing environment

· Updating databases and customer records

· An aptitude and desire to learn about technology, becoming proficient on the products and services we offer

Some Duties will include:

• Provide top notch internal and external customer service.
• Act as primary inside support to the Sales Manager and Account Managers.
• Input new data into the CRM and update existing data to ensure accuracy of the information.
• Work with the sales team to capture new opportunities and review existing opportunities to keep forecasting data up to date.
• Under the direction of the Account Managers, assist with quote creation.
• Work with our Purchasing team and our manufacturer partners to register deals, obtain quotes and secure special pricing for large buys or bulk purchases.
• Assist in the preparation of client facing proposals,
• Coordinate and attend meetings to take notes and capture action items requiring follow-up.
• Assist with interdepartmental coordination as needed.
• Provide support for project closeout and documentation as needed.
• Conduct follow-up call customer satisfaction calls with clients 90 days after the closeout of a project to see how things are working, ask if they need any additional training, or meeting support, etc.
• Help gather marketing materials and create packages for client meetings.
• The ability to work occasional overtime in the evenings, or on weekends to meet a tight timeline.
• Work with the Admin team to provide support for data input as it relates to sales support. i.e. entering receipts, assisting with obtaining paperwork for new customer setup and inputting data into Q360.

Benefits

Tempest Technologies strives to offer competitive compensation plans, opportunities for training and advancement, and a work environment that is fun and exciting. This position offers the following compensation:

• Competitive salary DOE
• Medical, Dental and Vision plans
• Paid time off
• IRA plan with employer match
• Really cool co-workers
• A team of people who constantly amaze each other
• FUN

How to Apply

If you’re ready to come to work with a great company and an awesome team, please send your resume to or gehlen.exum @tempesttech.net

Job Overview
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.

Responsibilities
- Engage with customers via phone, email, and in-person to provide assistance and resolve inquiries
- Process orders, returns, and exchanges efficiently
- Conduct outbound calls to follow up with customers on service-related matters
- Perform data entry tasks accurately and in a timely manner
- Handle cash transactions and maintain accurate records
- Collaborate with the sales team to promote products and services
- Communicate effectively with customers to ensure satisfaction

Experience
- Proficiency in English; fluency in Spanish is a plus
- Previous experience in customer service or related field preferred
- Strong client services skills with a focus on customer support
- Ability to handle cash transactions and maintain accuracy
- Excellent communication skills both verbally and in writing
- Familiarity with data entry tasks and CRM software is advantageous

Job Type: Full-time

Pay: $24.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Experience:

• Client services: 3 years (Preferred)
• Salesforce: 3 years (Preferred)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Issaquah, WA 98027 (Required)

Ability to Relocate:

• Issaquah, WA 98027: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $30