What are the responsibilities and job description for the 12 Month Information Technology User Support Supervisor position at Tempe Union High School District?
Department: Information Technology
Reports to: Executive Director Technology Infrastructure
Position Summary: This position oversees and manages all help-desk support services for Tempe Union High School District and all of its site locations by monitoring the ticket system and working with support personnel to ensure that Service Level Agreements (SLAs) are being met. This includes but is not limited to customer support and quality assurance. The IT User Support Supervisor will work with IT Engineers and departments to coordinate projects and other non-ticketed requests.
Training And Experience
Salary Placement: Appropriate placement on the Classified Non-Exempt Salary Schedule
Applicant Instructions: Please complete the online Classified application found at "Work at TUHSD" link
An Equal Opportunity Employer: Tempe Union High School District is an equal opportunity employer. We do not discriminate against any individual on the basis of actual or perceived race, color, national origin, sex, disability, age, gender, marital status, religion, veteran or military status, sexual orientation, gender expression or identity, or socioeconomic status. Inquiries concerning Title VI, Title VII, Title IX may be referred to the Director of Student Affairs and District Safety, and Section 504 may be referred to the Section 504 Coordinator, 500 West Guadalupe Road, Tempe Arizona 85283-3599, (480) 839-0292. In accordance with Arizona law and Governing Board Policy, Tempe Union High School District is a smoke-free, tobacco-free work environment.
Reports to: Executive Director Technology Infrastructure
Position Summary: This position oversees and manages all help-desk support services for Tempe Union High School District and all of its site locations by monitoring the ticket system and working with support personnel to ensure that Service Level Agreements (SLAs) are being met. This includes but is not limited to customer support and quality assurance. The IT User Support Supervisor will work with IT Engineers and departments to coordinate projects and other non-ticketed requests.
Training And Experience
- Bachelor's degree in Information Technology or related field and five to seven years' equivalent work experience.
- Two or more years of work experience in providing IT support.
- Experience with desktop and server operating systems including Windows XP, Windows 7 and MAC OS.
- Previous experience with SLAs and Quality Assurance processes.
- Proven record of accomplishments in managing teams across multiple locations.
- Dedication to organizational improvement and excellence.
- Experience working with metrics or balanced scorecards.
- Stays current with new and evolving instructional technologies via formal training and self-directed education
- Works independently and serves as a resource to others.
Salary Placement: Appropriate placement on the Classified Non-Exempt Salary Schedule
Applicant Instructions: Please complete the online Classified application found at "Work at TUHSD" link
An Equal Opportunity Employer: Tempe Union High School District is an equal opportunity employer. We do not discriminate against any individual on the basis of actual or perceived race, color, national origin, sex, disability, age, gender, marital status, religion, veteran or military status, sexual orientation, gender expression or identity, or socioeconomic status. Inquiries concerning Title VI, Title VII, Title IX may be referred to the Director of Student Affairs and District Safety, and Section 504 may be referred to the Section 504 Coordinator, 500 West Guadalupe Road, Tempe Arizona 85283-3599, (480) 839-0292. In accordance with Arizona law and Governing Board Policy, Tempe Union High School District is a smoke-free, tobacco-free work environment.