What are the responsibilities and job description for the CSR - Customer Service Representative position at Temp Control?
We are currently looking for full-time CUSTOMER SERVICE REP/ DISPATCHERS. Must be dependable, driven, detail-oriented, and interested in working for a growing, yet well-established company.
- High school diploma or GED; 1 year of related job experience preferred but not required.
Knowledge, Skills, and Abilities Required
- HVAC & Plumbing Knowledge
- Service Titan Experience
- Knowledge of telephone consoles and related equipment.
- Knowledge of customer service standards and procedures.
- Ability to speak, read, and/or write English.
- Ability to verify data input and correct errors.
- Ability to stick to company script of phone etiquette.
- Ability to interact and communicate with people over the telephone, often in stressful situations.
- Basic data entry and/or word processing skills.
- Knowledge of policies and procedures for the imparting of directory information over the telephone.
- Clerical and basic office skills.
Distinguishing Characteristics
- The position requires an applicant to be thorough and helpful, yet quick and efficient. Places customer service and phone etiquette first. Punctuality and reliability are a MUST. Applicants must be open to working in a team environment and helping where is needed.
Competitive compensation based on experience and qualifications
Paid Holidays and vacation
Company-sponsored health and dental insurance available after 90-days
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of Service Titan Experience do you have?
- How many words per a minute can you type?
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
- Call center: 2 years (Required)
Work Location: In person
Salary : $17 - $22