Operations Manager -Rawlins, WY

We’re looking for a hands-on, detail-driven Operations Manager to help lead daily site operations and ensure seamless delivery execution. This role plays a critical part in supporting driver teams, customer service operations, routing accuracy, payroll compliance, and overall operational efficiency.

If you’re someone who thrives in fast-paced environments, enjoys solving problems in real time, and loves partnering cross-functionally to get results, this role is for you.

Daily Operations & Customer Experience

• Monitor on-road operations and track exceptions throughout the day
• Support driver teams by handling calls, troubleshooting issues, and resolving service exceptions
• Review routing daily to ensure time windows, DOT compliance, and performance metrics are met
• Manage customer reschedules, refunds, cancellations, and MARS exceptions
• Oversee check-in compliance and daily dispatch readiness
• Ensure accurate manifests, paperwork, and route readiness prior to dispatch
• Train and onboard new customer service team members
• Create and manage office and driver schedules based on forecasted volume and labor budgets
• Partner closely with Driver Managers on performance trends, scheduling needs, and adjustments
• Conduct performance evaluations as required
• Monitor office labor hours for adherence to budget
  
  

Operational Excellence & Compliance

• Review payroll regularly for accuracy
• Investigate freight and Sedgwick claims and drive timely resolutions
• Ensure inbound freight is staffed, unloaded, staged, and ready for dispatch (3PL sites)
• Oversee PO direct processes and inventory staging
• Manage supplies, uniforms, and parts inventory
• Monitor recycling and waste levels and partner with leadership on improvements
  
  

Reporting & Communication

• Provide nightly recap of daily operations and exception trends
• Monitor escalations and support resolution with customers and internal partners
• Participate in weekly leadership meetings and planning sessions
• Partner with General Manager on quarterly community engagement initiatives
  
  

Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.