General Manager- Hamilton, OH MDO

Temco Logistics, a proud subsidy of The Home Depot, is seeking a General Manager to join our team and help us deliver exceptional service in the final mile

We are the fastest-growing appliance delivery and installation company in the country and are seeking experienced, motivated professionals to join our team. We provide final mile logistics and service and have an opening for a result driven, customer centric General Manager forone of our premier locations. This individual will oversee and manage all aspects of the business while driving quality initiatives and service objectives.

Responsibilities and Duties:

• Overall management and responsibility for the location’s financial, operational and employee performance – managing to budget, hitting set targets, supporting standard operating procedures, and guiding/delivering quality service through employee performance.
• Manage the Transportation and Warehouse teams – providing direction to supervisors on daily, weekly and monthly activities that result in quality delivery experiences and efficient operations.
• Provide accurate and detailed financial and operational audits and reports as well as deliver analysis and recommendations for improvements. Develop and implement reporting tools and mechanisms that effectively communicate KPI’s.Communicate areas of responsibility and performance expectations, creating clear goals and expectations; ensure accountability for performance.
• Recruit and maintain a qualified workforce. Review staffing and talent needs and partner with Human Resources on recruiting and retention efforts.
• Create, coordinate, and deliver training and presentations on new and established company practices.
• Ensure compliance with and adherence to timekeeping and payroll policies.
• Drive location management teams to sustain and maintain high levels of customer service.
• Oversee administrative functions to ensure smooth and efficient operations of the organization.
• Represent and interact with external vendors with integrity and professionalism.
• Must have experience with home appliances.
• Familiar with the last mile, white glove service
• Knowledge of home appliances and installation of refrigerators, ovens, microwaves, dishwashers, washers, and dryers.

Qualifications and Skills:

• Minimum five years’ experience in Operations and/or Logistics Management
• Deep understanding and knowledge of home appliance industry, including installation and servicing.
• Excellent communication and time management skills desired; attention to detail and ability to analyze and process improve strongly preferred.
• Demonstrated success in developing and managing employees, creating a quality and service-oriented workplace.

Salary : $90,000 - $1,000,000