What are the responsibilities and job description for the DFS Operations Manager- West Virginia position at Temco Logistics?
Operations. People. Problem-Solving. Repeat.
Are you someone who thrives in fast-paced environments, loves turning chaos into clarity, and enjoys leading teams to win every single day?
As an Operations Manager, you’ll play a critical role in keeping our daily operations running efficiently while supporting our drivers, office teams, and customers. You’ll partner closely with the General Manager and leadership team to ensure service excellence, compliance, and a great employee experience.
- Schedule:4:00AM or 5:00AM Start time
- Role requires obtaining a DOT Medical Card
- DFS: Direct from Store (OMs drive to support teams and development)
What You’ll Be Responsible For
Day-to-Day Operations
- Keep a pulse on on-road operations, monitoring routes, exceptions, and service performance throughout the day
- Support driver teams and customer service by troubleshooting issues, managing calls, and resolving delivery exceptions
- Ensure manifests, routing, dispatch, and check-ins are accurate, compliant, and on time
- Partner with the Router to optimize routes while staying within DOT regulations
- Review exceptions (reschedules, refunds, cancellations) and ensure everything is staged, labeled, and ready
People Leadership
- Train, onboard, and support drivers and technicians so everyone understands the “why” behind the process
- Manage driver schedules based on forecasts and hours budgets
- Conduct performance reviews, provide feedback, and collaborate with HR on engagement and accountability
- Help build a culture where employees feel supported, informed, and set up for success
Process & Compliance
- Review payroll for accuracy and resolve discrepancies
- Ensure full compliance with check-in procedures, MARS cases, claims, and documentation
- Investigate freight and Sedgwick claims and drive timely resolution
- Maintain a clean, organized flow of paperwork, rosters, and daily recap reporting
Inventory & Facility Support
- Order office supplies, uniforms, and parts as needed
- Oversee inbound/outbound staging from Home Depot locations for seamless dispatch
Who You’ll Collaborate With
- General Manager & Leadership Team – strategic planning and execution
- Router – daily dispatch and service optimization
- Recruiting & HR – staffing, engagement, development
- Safety, Training & OpEx Teams – continuous improvement and onboarding
What We’re Looking For
- Strong operational leadership experience
- Proven ability to multitask, prioritize, and problem-solve
- Comfortable using data and metrics to drive decisions
- A people-first mindset with a passion for teamwork and accountability
Why Join Us?
Because what you do matters. Every route you optimize, every team member you support, and every customer experience you have plays a role in our success. If you’re ready to lead, influence, and make an impact—we’d love to have you on our team.
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.