What are the responsibilities and job description for the Customer Service Representative/Call Center position at Temco Logistics?
Job description
Temco Logistics is looking for a customer-oriented service representative to join our Team in Roanoke, VA A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Responsibilities but not limited to:
- Manage large amounts of incoming calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Talk to our drivers regarding their routes, make sure they are on track.
- Data Entry
Skills:
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
#INDMA
Temco Logistics is a family-owned company that has been delivering and installing home goods since its inception in 1968. With millions of home deliveries performed for some of America’s largest retailers, we continue to innovate and provide world-class final mile delivery and installation services.
Temco Logistics is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Roanoke, VA 24012 (Required)
Work Location: In person
Salary : $17
