Bilingual Call Center Agent

Company Description

Life at Telvista is pretty awesome! We have a mission to bring our employees the inspiration to create a life they love. For this, we continue to empower our teams to take on new challenges, learn from their mistakes, and over-deliver.

We understand that sitting at workstations and helping customers with their issues can be rewarding but also can get overwhelming at times. Our cheerful and fun break rooms help you relax and unwind from a hard work shift. Learning and development opportunities paired with a comfortable work environment make Telvista a place where talent thrives.

Job Description

Position Title: Bilingual (Spanish/English) Call Center Agent

Location: Remote or On-site (Based on business needs & Positions Availability)

Schedule: 1st Shift | 2nd Shift | 3rd Shift

Position Overview:

We are seeking a professional and customer-focused Bilingual (Spanish and English) Call Center Agent to join our team. The ideal candidate will have a proven background in customer service and call center operations, with the ability to manage both inbound and outbound calls for a large telecommunications company. This role requires exceptional communication skills, strong attention to detail, and the ability to provide high-quality support in both English and Spanish.

Key Responsibilities:

• Handle inbound and outbound calls in a professional and courteous manner.
• Provide accurate information and support to customers regarding their accounts, billing, services, and general inquiries.
• Manage and update customer accounts using internal systems and databases.
• Resolve customer issues promptly while maintaining a positive and empathetic attitude.
• Document customer interactions and transactions accurately in the CRM system.
• Meet or exceed established performance metrics including call quality, response time, and customer satisfaction.
• Follow company policies, procedures, and compliance standards.
• Collaborate with team members and supervisors to ensure a seamless customer experience.
• Participate in ongoing training sessions to stay updated on products, services, and system changes.
  
  

Qualifications

Qualifications:

• Bilingual fluency in Spanish and English (verbal and written) is required.
• Minimum 3 years of Call Center and Customer Service Representative (CSR) experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) and other standard software tools.
• Typing speed of 60 WPM (words per minute) minimum.
• Excellent verbal communication, active listening, and problem-solving skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Must successfully pass a background check prior to employment.
• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Availability to work 1st, 2nd, or 3rd shift as assigned, including weekends or holidays if required.
  
  

Preferred Attributes:

• Experience working with telecommunications clients or similar industries.
• Strong interpersonal and conflict-resolution skills.
• Commitment to delivering outstanding customer experiences.
• Team-oriented mindset with a proactive and adaptable attitude.
  
  

Join our team and help provide best-in-class customer service while representing one of the largest telecommunications companies in the industry. Apply today to start your career in a dynamic, bilingual call center environment!

Additional Information

Pay:

• $15.00hr-$18.00hr
  
  

Job Type: Full-time

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance
  
  

Telvista is an Equal Opportunity Employer

Telvista is an Equal Employment Opportunity Employer and complies with all applicable laws regarding nondiscrimination and equal opportunity, including the regulations enforced by the Equal Employment Opportunity Commission (EEOC). We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, promotion, transfer, training, compensation, benefits, termination, and all other terms and conditions of employment.