Senior Benefit Operations Analyst - Remote

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join Our Team and Succeed Together

TELUS Health (US) Benefits Administration and Operations practice brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support.

Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, enabling organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

Here’s the impact you’ll make and what we’ll accomplish together

As an Operations Specialist, you'll serve as both a subject matter expert and technical systems resource, managing daily administration processes, leading implementation projects, and ensuring seamless data processing activities.

What You’ll Do

• Manage administrative and case management issues as well as data processing activities on a daily basis with minimal supervision
• Apply strong knowledge of the Health and Welfare Benefit domain, rules and regulations
• Manage individual participant requests as well as plan level data processing and analysis
• Complete and peer review transactions and file postings for plan participants
• Review Plan Documents to assist with research and build plan specific knowledge
• Ensure that all items are processed accurately and within agreed upon time standards
• Communicate with clients when needed for participant inquiries requiring additional information
• Apply advanced analysis skill through data analysis, trouble shooting, eligibility logic, and business requirements development
• Test and analyze system configuration against requirement documents during implementation and administration
• Participate in client specific and TELUS Health wide project work
• Monitor project schedules to ensure deliverables are met timely; notify project manager or client if timelines are in jeopardy
• Use our sophisticated database of tools to set up a client's healthcare & group benefits database; define data fields, import data, design screens and create queries and reports
• Meet with team leaders and project managers to define project scope and objectives, assignments and timelines.
  
  
  

What You Bring

• 3-5 years in Benefit Administration, business analysis, or Operations roles with healthcare/group benefits knowledge
• Advanced Excel (VLOOKUPs, Pivot Tables, Macros) with ability to quickly learn new systems and technologies
• Strong analytical and problem-solving skills with exceptional attention to detail
• Proven ability to prioritize multiple projects with superior time management and organizational skills
• Excellent communication and collaboration abilities in team-oriented environments
• Self-motivated, adaptable professional committed to quality, deadlines, continuous improvement, and growth
  
  
  

Great-to-haves

• Bachelor degree
• Professional certifications in HR, benefits, or related fields (CEBS)
• Project management background is a plus
• SQL, MS Access, and/or VBA experience is preferred
• Previous experience with database management or data processing
• Experience with project coordination or administrative support roles
• Experience working in a consulting or client services environment
• Understanding of compliance requirements in benefits administration
  
  
  

A Bit About Us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.