Client Service Manager

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.

Join our team
TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.
We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.
If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

The Client Service Manager is a professional position that requires the ability to work both independently and as part of a team. This role is responsible for maintaining and enhancing relationships with new and existing Defined Benefits (DB) clients, ensuring client satisfaction through periodic meetings and discussions. The Client Service Manager will collaborate closely with sales, record-keeping and operations associates, and will be required to participate in sales final presentations as needed. This role has overall responsibility for client relationships; record-keeping operations handles the day-to-day administration. This job is an exempt level position.

What you’ll do

• Client Relationship Management

• Maintain and enhance relationships with new and existing Defined Benefits (DB) clients

• Ensure client satisfaction through periodic meetings and discussions

• Collaborate closely with sales, record-keeping, and operations associates

• Participate in sales final presentations as needed

• Demonstrate proven excellent customer service skills and progressive probing skills

• Project Management & Delivery

• Participate in business-wide projects to drive successful outcomes

• Excel in CSM project delivery by implementing and maintaining robust project management practices, including:

  • Timely status updates and progress reporting

  • Documented communications with all stakeholders

  • Clear milestone tracking and deliverable management

  • Drive accountability through regular review sessions

  • Proactively manage risks and maintain comprehensive project documentation

  • Ensure seamless team collaboration and knowledge transfer through consistent documentation and communication standards

You have…

• B.A. or B.S. degree required, or equivalent retirement industry work experience

• Minimum of three years of relationship management or plan administration experience

• Defined Benefit (DB) experience

• Project Management experience

• Knowledge and understanding of Pension Industry and competitive environment

What you bring…

• Communication: Strong verbal and written communication skills

• Leadership: Strong leadership skills with ability to work independently and as a team player

• Organization: Proven prioritization and organizational skills

• Quality Focus: Strong commitment to timing and quality standards

• Problem-Solving: Ability to identify and facilitate issue resolution

• Initiative: Proven ability to take initiative and handle multiple tasks simultaneously

• Adaptability: Ability to react to change in a positive and productive manner

• Flexibility: Ability to handle other essential tasks as assigned

Nice to have

• Professional Designations: advanced degrees or retirement designations are a plus

• Advanced Leadership Training: Formal leadership development or management certification programs

• Industry Network: Established relationships within the US benefits and HR community

• Understanding of compliance requirements in benefits administration

Salary Range: $60,000 - $75,000 USD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.

TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched 401K
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more…

Job Type: This is for a current vacancy

À propos de nous

Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.

À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.

Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.

Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.

En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.