What are the responsibilities and job description for the Technical Product Manager position at TELUS Digital?
Title :: Technical Program Manager
Location :: Denver CO
Mode :: Onsite
Role Overview
We are looking for a detail-oriented and proactive Technical Program Manager to serve as the operational backbone of our engineering and product teams. You will be the connective tissue between technical leads, stakeholders, and cross-functional partners — ensuring meetings are productive, decisions are documented, knowledge is preserved, and communication flows seamlessly.
Key Responsibilities
Meeting Facilitation & Documentation
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Compensation Range: $125K - $135K
Location :: Denver CO
Mode :: Onsite
Role Overview
We are looking for a detail-oriented and proactive Technical Program Manager to serve as the operational backbone of our engineering and product teams. You will be the connective tissue between technical leads, stakeholders, and cross-functional partners — ensuring meetings are productive, decisions are documented, knowledge is preserved, and communication flows seamlessly.
Key Responsibilities
Meeting Facilitation & Documentation
- Attend all lead and cross-functional meetings as the designated note-taker and facilitator. Capture accurate minutes of meetings (MoMs) including decisions made, action items, owners, and deadlines.
- Distribute meeting summaries to relevant stakeholders within 24 hours.
- Maintain a structured archive of all meeting notes for reference and audit trails.
- Prepare meeting agendas in advance in collaboration with meeting owners.
- Create clear, well-structured presentations for leadership reviews, sprint demos, and program updates.
- Author and maintain documentation in the team knowledge base (Confluence, Notion, or equivalent).
- Translate complex technical concepts into accessible documentation for non-technical audiences.
- Develop and update runbooks, process guides, onboarding docs, and project wikis.
- Ensure knowledge base articles are accurate, up-to-date, and properly tagged for discoverability.
- Draft and send professional stakeholder emails communicating testing completion, milestone achievements, and status updates.
- Coordinate with QA, engineering, and product teams to gather accurate status before communicating externally.
- Manage communication cadence to keep stakeholders informed without overwhelming them.
- Follow up on open action items and escalate blockers to program leads as needed.
- Maintain stakeholder distribution lists and ensure the right people receive the right communications.
- Track program milestones, timelines, and dependencies across multiple workstreams.
- Identify risks and surface them proactively to leadership.
- Support sprint planning, retrospectives, and quarterly planning cycles.
- Assist in managing project tracking tools (Jira, Asana, Linear, or equivalent).
- 2–5 years of experience in program management, technical coordination, or a similar role. Exceptional written and verbal communication skills.
- Strong ability to synthesize complex discussions into clear, actionable summaries. Proficiency with documentation tools (Confluence, Notion, Google Docs).
- Experience with presentation tools (PowerPoint, Google Slides, Keynote).
- Highly organized with strong attention to detail and follow-through.
- Comfortable working in a fast-paced technical environment.
- Familiarity with software development lifecycle (SDLC) and agile methodologies.
- Experience with project tracking tools (Jira, Asana, Linear).
- Exposure to QA/testing processes and terminology.
- Background in a technical domain (engineering, product, or data).
- PMP, PMI-ACP, or CSM certification.
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings: Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Compensation Range: $125K - $135K
Salary : $125,000 - $135,000