What are the responsibilities and job description for the Study Moderator/ Production Assistant position at TELUS Digital?
Description
Work Location: Seattle, WA (onsite)
Schedule: Mon-Fri, business core hours (flexibility needed)
Job Status: Full-time, Temporary
Start date: ASAP
End date: 6/26/2026, possibility of extension
Compensation: $33.00 USD per hour
Position Description
The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support.
Main Responsibilities
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
Equal Opportunity Employer
At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Work Location: Seattle, WA (onsite)
Schedule: Mon-Fri, business core hours (flexibility needed)
Job Status: Full-time, Temporary
Start date: ASAP
End date: 6/26/2026, possibility of extension
Compensation: $33.00 USD per hour
Position Description
The Moderator will interact directly with study participants using provided study protocols and managing the data collected during each session. Moderators will report to the Project Manager. Training will be provided before the start of data collection. Sessions occur in Sunnyvale, CA, with additional support staff on-site to manage participant intake and provide technical support.
Main Responsibilities
- Operate data collection equipment
- Organize, set up and prepare sets
- Manage participants’ schedules and other paperwork
- Comply with safety and security requirements (e.g. set lock-down)
- Support participants with completing a survey at the end of each session
- Full-time availability (40 hours/week)
- Basic experience with power tools such as drills and screwdrivers
- Excellent customer service attitude
- Organized, detail oriented, self-driven and able to work independently
- Personable and a positive attitude
- Experience with Google Workspace
- Able to work in a highly secure and confidential environment
- Ability to speak other languages is a plus
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
Equal Opportunity Employer
At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
About Company
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Salary : $33