What are the responsibilities and job description for the Program Manager - Computer Vision position at TELUS Digital?
Requirements
Description and Requirements
Work Location: Hybrid, California (up to 3 days on site per week)
Work Schedule: Mon - Fri, Business hours. Schedule flexibility required
Job Status: Full-time, Regular
Start Date: February 2026
Travel: up to 25%
Position Description:
We are seeking an experienced Program Manager to lead our computer vision AI project in the US. The ideal candidate will act as a vital bridge between our clients' expectations and our team of experts, ensuring seamless delivery and alignment of our AI solutions with client objectives.
About The Role
The Program Manager plays a critical role in guiding customers towards the most effective solutions tailored to their unique data collection needs. Backed by a dedicated team of project managers and solution engineers, Program Manager delivers exceptional value through a combination of semi-automated and manual approaches. They provide real-time solutions to complex data management challenges while demonstrating a deep understanding of the sensors and equipment integral to various projects.
The Program Manager ability to quickly grasp the intricacies of various sensors and troubleshoot issues based on guidance from the engineering team is essential. This hands-on technical proficiency ensures that the Program Manager can address technical requirements effectively, driving efficiency and innovation in every project.
Main Responsibilities:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
Equal Opportunity Employer:
At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Note: This role does not include work visa sponsorship. Candidates must be authorized to work in the U.S. without employer sponsorship for the duration of employment.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
Work Location: Hybrid, California (up to 3 days on site per week)
Work Schedule: Mon - Fri, Business hours. Schedule flexibility required
Job Status: Full-time, Regular
Start Date: February 2026
Travel: up to 25%
Position Description:
We are seeking an experienced Program Manager to lead our computer vision AI project in the US. The ideal candidate will act as a vital bridge between our clients' expectations and our team of experts, ensuring seamless delivery and alignment of our AI solutions with client objectives.
About The Role
The Program Manager plays a critical role in guiding customers towards the most effective solutions tailored to their unique data collection needs. Backed by a dedicated team of project managers and solution engineers, Program Manager delivers exceptional value through a combination of semi-automated and manual approaches. They provide real-time solutions to complex data management challenges while demonstrating a deep understanding of the sensors and equipment integral to various projects.
The Program Manager ability to quickly grasp the intricacies of various sensors and troubleshoot issues based on guidance from the engineering team is essential. This hands-on technical proficiency ensures that the Program Manager can address technical requirements effectively, driving efficiency and innovation in every project.
Main Responsibilities:
- Consult our global Computer Vision customers on best solutions to various data management and sensor setup issues
- Demonstrate expertise to the customers through suitable and convincing arguments
- Manage and grow a team of two junior technicians available on-ground to support clients
- Guide team on work and identify and remove roadblocks
- Propose and implement solutions to support customer needs
- Provide support and feedback to product or engineering team on customer requests
- Drive adoption of internal tools/products
- Bachelor’s degree in STEM, Computer Science, Engineering or a related field.
- 4–5 years of experience managing global or large-scale programs
- Experience in computer vision is a must
- Proven success leading cross-functional teams and driving high-impact program delivery
- Prior experience in Client Management, ADAS, Robotics, AI, or GenAI experience preferred
- Language: English – C1 level or above (Required)
- Certifications: Familiarity with project/program management methodologies
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
Equal Opportunity Employer:
At TELUS International, we are proud to be an equal-opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
Note: This role does not include work visa sponsorship. Candidates must be authorized to work in the U.S. without employer sponsorship for the duration of employment.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.