What are the responsibilities and job description for the Learning & Development Specialist - Workplace Mental Health position at TELUS Digital?
Description And Requirements
This position is available in the following countries:
America : Las Vegas
Southeast Asia: Philippines
Eastern Europe: Romania, Bulgaria and Turkey
Position Overview
A specialized Learning & Development role focused on designing, implementing, and evaluating learning initiatives that promote both professional growth and mental well-being within the organization. This position combines traditional L&D responsibilities with a specific emphasis on mental health awareness, communicating around mental health, mental health first aid, stress management, psychological health and safety and similar topics. Reports to the L&D Manager and supports HR, well-being, operational and functional areas across the organization.
Key Responsibilities
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
A specialized Learning & Development role focused on designing, implementing, and evaluating learning initiatives that promote both professional growth and mental well-being within the organization. This position combines traditional L&D responsibilities with a specific emphasis on mental health awareness, communicating around mental health, mental health first aid, stress management, psychological health and safety and similar topics. Reports to the L&D Manager and supports HR, well-being, operational and functional areas across the organization.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
This position is available in the following countries:
America : Las Vegas
Southeast Asia: Philippines
Eastern Europe: Romania, Bulgaria and Turkey
Position Overview
A specialized Learning & Development role focused on designing, implementing, and evaluating learning initiatives that promote both professional growth and mental well-being within the organization. This position combines traditional L&D responsibilities with a specific emphasis on mental health awareness, communicating around mental health, mental health first aid, stress management, psychological health and safety and similar topics. Reports to the L&D Manager and supports HR, well-being, operational and functional areas across the organization.
Key Responsibilities
- Develop and deliver comprehensive learning programs and training sessions on mental health awareness, stress and psychological safety (or other topics as required)
- Lead the implementation and management of mental health first aid and ally programs regionally
- Create innovative learning experiences
- Facilitate workshops and discussions promoting open dialogue about mental health
- Support the implementation of regional and global L&D strategies
- Design and maintain eLearning content in the LMS
- Provide regular monitoring, evaluation and reporting on program effectiveness and completion rates
- Bachelor's degree in Learning & Development, Psychology, HR, Social Work, Occupational Health, or related field
- 3-5 years of L&D experience with experience of mental health in the workplace
- Proven experience in instructional design and training delivery
- Proficient English language skills (B2 level)
- Advanced proficiency in MS Office and Google Workspace
- Experience with Learning Management Systems (LMS)
- Certifications or qualifications in mental health and well-being (preferred)
- Strong interpersonal and communication skills with ability to build rapport
- Demonstrated commitment to mental health advocacy and awareness
- Evidence-based approach to L&D program development
- Excellence in presentation and facilitation
- Ability to work independently and as part of a global team
- Strong project management and organizational skills
- Adaptability and resilience in a dynamic environment
- Cultural sensitivity and awareness
- Commitment to continuous learning and professional development
- Results-oriented with strong analytical and evaluation skills
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
A specialized Learning & Development role focused on designing, implementing, and evaluating learning initiatives that promote both professional growth and mental well-being within the organization. This position combines traditional L&D responsibilities with a specific emphasis on mental health awareness, communicating around mental health, mental health first aid, stress management, psychological health and safety and similar topics. Reports to the L&D Manager and supports HR, well-being, operational and functional areas across the organization.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.