What are the responsibilities and job description for the Human Resources Business Partner position at TELUS Digital?
Requirements
Description and Requirements
Position Overview:
The HR Business Partner provides direct support to team members, managers, and HR as part of a
centralized function to handle a variety of HR-related transactions or is responsible for providing program
support/analysis related to a specific HR Center of Excellence such as Labor Relations, Recruitment, and
Transition Services.. This person would perform human resources-related duties at the professional level
and will carry out responsibilities in some or all of the following functional areas: employee relations,
investigations, New Hire Orientation, and HR policy implementation.
Key responsibilities:
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
Position Overview:
The HR Business Partner provides direct support to team members, managers, and HR as part of a
centralized function to handle a variety of HR-related transactions or is responsible for providing program
support/analysis related to a specific HR Center of Excellence such as Labor Relations, Recruitment, and
Transition Services.. This person would perform human resources-related duties at the professional level
and will carry out responsibilities in some or all of the following functional areas: employee relations,
investigations, New Hire Orientation, and HR policy implementation.
Key responsibilities:
- Partners with the leadership team to communicate various human resource policies, procedures,employment laws, standards and government regulations
- Supports the business leaders and team members in solving business problems
- Assists in training and development for leader and aspiring leaders
- Conducts exit interviews, analyzes data and makes recommendations to the management team for corrective action and continuous improvement
- Conducts thorough investigations of inappropriate conduct, harassment and discrimination claims
- Prepare new hire, termination, and employee related documents for documentation purposes
- Administer, track, and maintain human resource databases, including employee referrals, exit interviews, employee recognition programs, etc
- Responds to employee relations issues such as employee complaints, harassment/discrimination allegations
- Counsels employees on work related matters
- Handles employee separations
- Reviews and approves corrective counseling
- Facilitates or provides HR policies training (including new-hire orientation) to the workforce
- Performs related duties as assigned
- 2 years of professional administrative experience
- 1 years of knowledge in ADA and FMLA process
- 3 years of Human Resources work experience
- 1 years of BPO or call center experience
- Flexible schedule availability
- Proficient in Human Resources principles
- Ability to use critical thinking to solve problems
- Ability to analyze data and make informed decisions
- Ability to maintain high level of professionalism and confidentiality
- Exceptional communication and interpersonal skills
- Excellent organizational and time management skills
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.