Content Moderator- On-site Las Vegas

Specific Responsibilities May Include:

• Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies,

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  Uphold a high standard of accuracy and quality while fulfilling job responsibilities
• Participate in frequent refresher training to always conduct correct moderating policies
• Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
• Make suggestions for improving efficiency
• Draw up daily activity report

Required Experience, Skills & Competencies:

• Basic computer knowledge
• Strong independent work ethic with the ability to self-manage
• Fast learner and adaptable to constantly changing procedures
• Demonstrated stable job tenure
• Social media savvy
• Strong emotional intelligence and resilience
• Sound coping, emotion regulation, and stress-management skills
• Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
• Accurate and critical work attitude
• Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
• Strong prioritization skills
• Ability to think critically and make quick decisions
• Enthusiastic and proactive team player
• Collaborative and has a growth mindset
• Strong spelling, grammar, and reading skills
• Experience in content or community moderation is a plus
• Professionalism and ability to work with diverse personalities
• Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)
• High school diploma or equivalent

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork