What are the responsibilities and job description for the Content Moderator- On-site Las Vegas position at TELUS Digital -?
Specific Responsibilities May Include:
- Review videos, posts, comments, reviews, photos and live streaming content according to the social network’s policies,
Uphold a high standard of accuracy and quality while fulfilling job responsibilities- Participate in frequent refresher training to always conduct correct moderating policies
- Add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams
- Make suggestions for improving efficiency
- Draw up daily activity report
Required Experience, Skills & Competencies:
- Basic computer knowledge
- Strong independent work ethic with the ability to self-manage
- Fast learner and adaptable to constantly changing procedures
- Demonstrated stable job tenure
- Social media savvy
- Strong emotional intelligence and resilience
- Sound coping, emotion regulation, and stress-management skills
- Ability to to perform duties objectively, devoid of inherent biases or personal beliefs
- Accurate and critical work attitude
- Proclivity towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
- Strong prioritization skills
- Ability to think critically and make quick decisions
- Enthusiastic and proactive team player
- Collaborative and has a growth mindset
- Strong spelling, grammar, and reading skills
- Experience in content or community moderation is a plus
- Professionalism and ability to work with diverse personalities
- Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: 24 hours per day | 7 days a week (subject to change based on business needs)
- High school diploma or equivalent
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.