What are the responsibilities and job description for the CSR - Customer Service Representative position at TELUS Digital and Careers?
Become a Customer Service Hero! Join Our Dynamic Contact Center Team
Are you passionate about turning customer challenges into success stories? We're seeking exceptional individuals to join our world-class customer service team in a role that's anything but ordinary.
What You'll Do:
- Be the friendly voice (or typing fingers) behind our brand across phone, email, and chat
- Tackle a diverse range of customer inquiries with confidence and expertise
- Transform complex tech issues into simple, understandable solutions
- Manage your own ticket queue like a pro
- Collaborate with a fantastic team to ensure customer satisfaction
Why You'll Love It:
- Every day brings new challenges and opportunities to make a real difference
- Develop invaluable skills in customer service, problem-solving, and technology
- Work in a fast-paced, ever-changing environment that keeps you on your toes
- Be part of a supportive team that values your growth and input
You'll Thrive Here If You Have:
- 1-2 years of customer service experience with a knack for problem-solving
- A typing speed of at least 30 WPM with top-notch grammar
- Emotional intelligence and the ability to build rapport effortlessly
- A talent for simplifying complex information
- Resilience, adaptability, and a positive attitude
- High school diploma or equivalent
The Details:
- Full-time position (40 hours/week)
- Flexible scheduling (24/7 operation)
- Comprehensive training programs
- Wide range of benefits and perks
Ready to embark on a rewarding career where your skills and personality shine? Join us in creating exceptional customer experiences that make a lasting impact. Apply now and let's write your next success story together!
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusdigital.com, telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $14 - $16