Reservations & Hospitality Support Specialist

This is a remote position.

Key Responsibilities

• Process new reservations, modifications, and cancellations' in accordance with client policies
  

• Respond to guest inquiries regarding room availability, amenities, and special requests
  

• Coordinate with on-site staff or service providers to confirm arrangements
  

• Manage incoming calls, emails, and messaging platform requests professionally
  

• Document all transactions and communications in the designated reservation or CRM system
  

• Escalate urgent guest concerns to designated client contacts for resolution
  

Required Skills & Competencies

• Strong verbal and written communication skills with a service-oriented approach
  

• Ability to multitask while handling multiple reservations or inquiries simultaneously
  

• Proficiency in reservation systems, CRM tools, or travel booking platforms
  

• Attention to detail to ensure accurate booking and confirmation information
  

• Reliable, secure work environment with stable internet connection
  

Preferred Experience

• Prior experience in reservations, front desk, travel coordination, or guest services
  

• Familiarity with hospitality standards and industry terminology
  

• Background in handling international guest bookings and payment processes.
  

• A reliable computer (Windows 10 or newer, or macOS equivalent) capable of running multiple applications simultaneously
  

• A stable, high-speed internet connection with consistent upload/download performance suitable for voice, video, and system access
  

• A USB or wired headset with a noise-canceling microphone
  

• A quiet, dedicated work environment free from background noise during scheduled work hours
  

• A second monitor or dual-screen setup (recommended for certain assignments)
  

Equipment assistance may be available for qualified locations and roles. Details will be discussed during the selection process.