What are the responsibilities and job description for the Social Media Intern (Hybrid) position at Telnyx?
About Telnyx
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
Join Telnyx’s AEO team for a 4-week internship focused on real-time social media engagement and community management across LinkedIn, X (Twitter), and Reddit. You’ll work closely with the Director of AEO, Support, and Marketing teams to monitor conversations, engage technical audiences, and represent Telnyx publicly in high-visibility moments that shape brand perception.
Key Responsibilities
Work Arrangement
This position is hybrid, based in Castle Rock, CO. You will be expected to work in our Castle Rock office on Mondays, Wednesdays, and Fridays. We believe in-person collaboration on M/W/F helps with creative teamwork and bonding. Candidates must be able to reliably commute to Castle Rock.
Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.
We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.
Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.
The Role
Join Telnyx’s AEO team for a 4-week internship focused on real-time social media engagement and community management across LinkedIn, X (Twitter), and Reddit. You’ll work closely with the Director of AEO, Support, and Marketing teams to monitor conversations, engage technical audiences, and represent Telnyx publicly in high-visibility moments that shape brand perception.
Key Responsibilities
- Social monitoring & engagement: Actively monitor LinkedIn, X, and Reddit for mentions, questions, and discussions involving Telnyx.
- Proactive participation: Thoughtfully engage with relevant posts, threads, and comments to support brand presence and credibility.
- Customer de-escalation: Respond to frustrated or confused users with clarity, empathy, and accuracy, escalating issues when appropriate.
- Issue triage: Identify recurring themes, bugs, or confusion and surface insights to Support, Product, or Marketing teams.
- Brand voice execution: Communicate in a professional, calm, and technically competent tone aligned with Telnyx standards.
- Community awareness: Develop a strong understanding of telco, VoIP, and developer conversations happening in public forums.
- Clear communicator who can explain technical ideas simply and calmly.
- Thick-skinned and composed when dealing with public criticism or angry users.
- Chronically online (in a good way)—you understand how LinkedIn, X, and Reddit actually work.
- Detail-oriented, avoiding misinformation and sloppy public responses.
- Growth mindset—eager to learn telco products, support workflows, and brand communication.
- Important: This is not a meme-posting, or “brand Twitter” role. It is a customer-facing engagement role that requires professionalism, restraint, and judgment.
- Pursuing a bachelor’s in communications, marketing, journalism, or similar.
- Experience managing or moderating social media accounts or online communities.
- Familiarity with SaaS, developer tools, or technical products is a plus.
- Availability for 40 hours/week.
- Location & schedule: M/W/F Castle Rock, CO office. Tues/Thurs work-from-home
- Compensation: Unpaid. You’ll gain experience at a world-class tech company.
- Duration: 4 weeks.
Work Arrangement
This position is hybrid, based in Castle Rock, CO. You will be expected to work in our Castle Rock office on Mondays, Wednesdays, and Fridays. We believe in-person collaboration on M/W/F helps with creative teamwork and bonding. Candidates must be able to reliably commute to Castle Rock.