What are the responsibilities and job description for the Parts Sales position at Tellus Equipment Solutions?
EMPLOYMENT TYPE
Full-time
REPORTS TO
Parts Manager
DEPARTMENT
Parts
FLSA
Non-exempt
The Parts Sales position promotes and sells parts, products, and related services to meet customer needs. This role supports counter customers, Service Technicians, and the Sales Department by identifying, locating, ordering, pulling, and invoicing parts while maintaining accurate inventory, organized displays, and a high standard of customer service.
SUMMARY OF RESPONSIBILITIES
Parts Sales & Customer Service
• Promote and sell parts, products, and related services based on customer needs.
• Look up part numbers, determine availability, place orders, pull parts from bins, and invoice parts for counter customers, the Service Department, and the Sales Department.
• Provide a friendly, professional customer environment and deliver outstanding service through solid product knowledge, responsiveness, and accurate follow-through.
• Maintain customer goodwill and address customer questions or concerns promptly, involving the Parts Manager when needed.
• Maintain awareness of product information, merchandise promotions, and advertisements.
• Accurately and efficiently complete sales transactions and maintain proper cash accountability at point-of-sale registers.
Service Department Support
• Supply Service Technicians with required parts using established parts requisition processes.
• Follow up on parts shortages, backorders, and warranty-related matters; complete required manufacturer forms and report unresolved or expedited issues to the Parts Manager.
Receiving, Inventory & Merchandising
• Verify receipt of parts and whole-goods shipments by comparing orders with packing lists and entering receipts accurately into the company inventory system.
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