Aftermarket Manager

The Aftermarket Manager is responsible for overseeing all post-sales activities related to parts, service, and customer support for John Deere equipment and machinery. This role includes managing the parts department, service operations, and aftermarket sales to ensure exceptional customer service, operational efficiency, and continued business growth in the dealership’s aftermarket segment

SUMMARY OF RESPONSIBILITIES 

Manage the day-to-day operations of the parts and service departments. Ensure that parts inventory is well-stocked, and that services are efficiently delivered, meeting company standards for quality and customer satisfaction.

Manage the aftermarket department’s budget, ensuring profitability while controlling costs. In conjunction with the Corporate Territory Manager, analyze sales data and customer trends to make data-driven decisions on inventory and pricing strategies.

Lead and motivate a team of parts specialists, service technicians, and other staff. Provide training on John Deere products, systems, and service procedures to maintain a high level of expertise within the team.

Cultivate long-term relationships with existing customers and generate new customer leads through exceptional aftersales service. Address customer concerns related to product warranties, repairs, and parts availability.

Coordinates customer clinics, field days, and related promotional events

Monitor the inventory levels of John Deere parts and ensure parts are readily available to meet customer demand. Coordinate with suppliers and the dealership’s supply chain to maintain optimal inventory levels.

Reviews work orders for completeness and accuracy prior to customer billing

Ensures all departmental tools, equipment, and vehicles are in good working order

Manages recruiting, staffing and employee development activities for employees reporting to this position

And other duties as assigned

KEY QUALIFICATIONS & COMPETENCIES 

Proven experience in aftermarket sales, parts management, and service operations, preferably in the agriculture, construction, or heavy machinery industries, with knowledge of John Deere products and services. 

Ability to use Microsoft Office and the internet

Excellent verbal and written communication skills to effectively interact with customers, team members, and vendors.

Strong understanding of John Deere equipment, parts, and services, along with the ability to troubleshoot and solve equipment-related issues.

Basic understanding of financial principles relative to aftermarket operations

Ability to manage budgets, analyze financial reports, and track key performance indicators (KPIs).

Ability to work extended hours and weekends

Excellent customer service skills

EDUCATION & CERTIFICATIONS 

Bachelor’s degree in Business, Management, or a related field (or equivalent work experience).

Valid Driver's License with a clean driving record

WORKING CONDITIONS 

The work environment/physical demand characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.