What are the responsibilities and job description for the Zip Line Guide position at Telluride Ski & Golf?
Provide instruction and guide service for guests that zip line at Catamount Ski Resort.
Essential Duties And Responsibilities
Essential Duties And Responsibilities
- Meet and greet all guests and answer any questions they have.
- Assist with check-in to verify all guests are present & waivers are signed.
- Perform inspection of the zip line courses, gear, and all equipment.
- Assist guests in gearing up and verify their gear is properly fitted.
- Provide clear and concise directives to guests on tours.
- Instruct and monitor guests on zip line safety practices.
- Perform retrievals and evacuations when necessary.
- Maintain daily log books, tour sheets & other paperwork.
- Provide basic first aid care when necessary.
- Assist guests to overcome any anxieties they may have.
- Safely load and unload guests from moving chairlifts.
- Cross train and cover shifts for the Aerial Park Adventure Course.
- Ensure that all guests have a fun and memorable experience.
- Perform other tasks as assigned by manager.
- Skilled in providing excellent customer service.
- First aid & CPR certification required. On-site training provided.
- Display good judgment skills in making decisions.
- Follow company procedures for maintaining a safe workplace.
- Communicate clearly using 2 way radios.
- Connect with guests and interact with children.
- Maintain composure and perform under stressful conditions.
- Maintain good communication with team members & management.
- Friendly Service: Treat people courteously and respond in a helpful manner.
- Teamwork: Interact with team members effectively and put company goals first.
- Work Standards: Maintain high standards in the quality & consistency of work.
- Must be comfortable working at heights.
- Must be physically fit and able to lift up to 50 lbs.
- Must meet the minimum/ maximum weight requirements of 100 lbs. - 260 lbs.
- Must be able to hike, stand, bend, climb, lift, reach, and pull repetitively.
- Must be mentally attentive and focused at all times.
- Must be able to adapt to climate and work in extreme weather conditions.