What are the responsibilities and job description for the Customer Onboarding Manager - Benelux position at Tellent?
About the Role
As an Onboarding Specialist (Benelux) at Tellent, you will play a pivotal role in ensuring the successful onboarding of our top-tier customers. Acting as a trusted advisor, you will help them achieve their recruiting and HR goals while delivering an exceptional customer experience.
In this role, you’ll be the first point of contact for customers after the sales process. You’ll work closely with them to understand their objectives and create a tailored onboarding plan that meets their needs. Over the course of 10-12 weeks, you’ll guide them through configuring and setting up their workspace, training their teams, and celebrating their go-live milestone. Once the onboarding phase is complete, you’ll transition the customer to a Customer Success Manager for ongoing collaboration.
Beyond onboarding, you’ll contribute to developing enablement materials, refining processes, and sharing insights with internal teams to continuously enhance customer experience.
Successful candidates are proactive, detail-oriented, and passionate about delivering outstanding customer experiences. This role offers an exciting opportunity to make a visible impact on both customer experience and company growth.
Your 12-Month Journey
During the first 3 months: During your first three months, you’ll focus on mastering all aspects of the onboarding process. You’ll familiarize yourself with workflows, tools, team dynamics, and customer engagement strategies. Working closely with team members, you’ll shadow onboarding calls before taking on your first few customers.
Within 6 months: By the six-month mark, you’ll independently manage multiple client onboardings while continuing to deepen your knowledge of customer needs and industry best practices. You’ll also start contributing to team projects aimed at improving processes and enhancing the onboarding experience.
After 1 year: After a year in the role, you’ll have developed expertise in delivering exceptional onboarding experiences that drive customer satisfaction and success. You’ll have a strong understanding of our customers’ needs and the recruiting/HR landscape. Additionally, you’ll play a key role in shaping the future of the onboarding function by leading impactful projects.
What You’ll Be Doing
Lead end-to-end onboarding for new Tellent customers by creating project timelines, managing expectations, providing strategic guidance, offering proactive support, and training customer teams.
Develop a deep understanding of each customer’s goals and design customized onboarding plans to meet their objectives.
Set clear expectations and use persuasive change management techniques to align customer goals with Tellent’s solutions.
Facilitate seamless communication between internal stakeholders to ensure a smooth handover from the Sales team and to the Customer Success team.
Identify potential upsell opportunities for future growth.
Become an expert in Tellent’s software and technical integrations.
Collaborate with product teams by providing valuable customer feedback for future roadmap development.
Continuously optimize onboarding content and processes to enhance efficiency and effectiveness.
What You Bring
Experience in Customer Support, Customer Success, or Account Management within a SaaS or tech environment
Fluency in Dutch with strong English communication skills.
Confidence in engaging with diverse personas such as decision-makers, account owners, end-users, IT teams, and more.
Proven ability to manage multiple onboardings simultaneously while maintaining attention to detail.
Strong interpersonal skills combined with a passion for delivering exceptional customer experiences.
A commercial mindset with the ability to identify growth opportunities for customers.
Empathy and persuasiveness paired with emotional intelligence and business acumen.
What We Offer
Hybrid working from our beautiful canal-side office in Amsterdam
Diverse and international team environment
€1,500 annual training budget 2 dedicated learning days
Pension plan, wellness perks & commuting/travel reimbursement
28 paid holiday days 2 additional days in 2026
Work from anywhere for 4 weeks per year
Apple MacBook and all tools you need to succeed
€200 home office budget
About Tellent
Tellent is a leading Talent Management Suite designed to empower HR & People teams across the entire employee journey. Our all-in-one platform combines an Applicant Tracking System (Tellent Recruitee), an intuitive HRIS (Tellent HR), and powerful Performance Management software (Tellent Grow).
With 250 team members globally, 7,000 customers in 100 countries, and a growing ecosystem of 500 partners, we help organizations attract, grow, and retain top talent — and we’re just getting started.
AI in our recruitment process
We use our internally developed AI tools to help streamline our recruitment process. However, technology never makes a decision. Every candidate is personally reviewed by our team. Your journey with us is guided by people, supported by tech. Curious about how it works? Read our AI Statement, check our Privacy Policy, or chat with us at hr@tellent.com.
If you require accommodations or support during the recruitment process, please let us know — we’re happy to help.
Salary : $39,000 - $47,000