What are the responsibilities and job description for the Senior Benefits Account Manager position at Teli Labs?
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Senior Benefits Account Manager
San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer.
At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself.
We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.
Here are some things you’ll do on the job:
Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$121,700 - $152,100 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$109,500 - $136,900 USD
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Cover Letter
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Past work, references, side projects, fun facts, recent poetry, etc.
Will you now or at any time in the future require visa sponsorship?*
Select...
From where do you intend to work?*
Please list city and state/province (San Francisco, California, Toronto, Ontario, etc.)
Do you currently hold an active Life & Health broker license?*
Select...
In what state(s) do you currently hold an active Life & Health broker license? If none, please enter N/A. *
If none, please enter N/A.
Describe your experience managing small group employee benefits accounts (typically employers with 2–50 or 2–100 employees).*
If none, please enter N/A.
New
Senior Benefits Account Manager
San Francisco, CA, New York, NY, Portland, OR, or Remote within United States
Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer.
At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: "I'm so happy I never have to touch HR software again." And: "10x better than our former stack." That's not just great software. That's great service, woven into the product itself.
We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.
Here are some things you’ll do on the job:
- Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage
- Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time
- Keep our systems current with the right health insurance information so nothing downstream breaks
- Communicate proactively with customers to resolve issues before they become problems
- Build and refine the internal processes that ensure no enrollment ever gets missed
- Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations
- Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal
- An active Life & Health broker license. This is required to be considered for this role
- Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups
- Exceptional detail orientation to help you build resilient systems and processes
- Deep customer empathy to default to what's actually best for the customer, not what's easiest for you
- Clear, direct communication and explain a complex benefits decision to a first-time founder in plain English
- Be in the top 5% of your peers, and the people who've worked with you would agree
Total Rewards
The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$121,700 - $152,100 USD
US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$109,500 - $136,900 USD
Create a Job Alert
Interested in building your career at Mercury? Get future opportunities sent straight to your email.
Apply for this job
indicates a required field
First Name*
Last Name*
Email*
Phone
Country*
Phone*
Location (City)*
Resume/CV*
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Cover Letter
Attach
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
LinkedIn Profile
Portfolio
Website
Upload anything
Attach
Accepted file types: pdf, doc, docx, txt, rtf
Past work, references, side projects, fun facts, recent poetry, etc.
Will you now or at any time in the future require visa sponsorship?*
Select...
From where do you intend to work?*
Please list city and state/province (San Francisco, California, Toronto, Ontario, etc.)
Do you currently hold an active Life & Health broker license?*
Select...
In what state(s) do you currently hold an active Life & Health broker license? If none, please enter N/A. *
If none, please enter N/A.
Describe your experience managing small group employee benefits accounts (typically employers with 2–50 or 2–100 employees).*
If none, please enter N/A.
Salary : $109,500 - $136,900