What are the responsibilities and job description for the Core System Administrator position at Telhio Credit Union?
Job Description
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
Under the supervision of the Core System Manager, the Core System Administrator is the individual that is responsible for the integrity, availability, and reliability, of various Telhio hosted software applications. These applications include DNA, Akcelerant and LOS. The Core System Administrator also manages effective, non-disruptive rollouts of software upgrades and releases. This position schedules and monitors system migrations and data purging activities; This includes both the hardware, software, and 3rd party connectivity.
What you will do:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity.
Position Summary:
Under the supervision of the Core System Manager, the Core System Administrator is the individual that is responsible for the integrity, availability, and reliability, of various Telhio hosted software applications. These applications include DNA, Akcelerant and LOS. The Core System Administrator also manages effective, non-disruptive rollouts of software upgrades and releases. This position schedules and monitors system migrations and data purging activities; This includes both the hardware, software, and 3rd party connectivity.
What you will do:
- Work to ensure the Integrity, availability, and reliability of the core banking system, including connections to:
- Alkami online banking/Mobile Banking
- Meridian Link/Origence/Encompass and LenderLink Loan Origination systems
- ATM Network
- Includes providing custom reports for internal use and extracts for external vendors
- Retirement Interface
- Skip-a-Pay interface
- FedWire interface
- Collections Interface
- Work to ensure the Integrity, availability, and reliability of the core banking system and loan origination systems.
- Document all procedures.
- Partner with various LOBs within Telhio, assisting them with evaluating their needs and collaborating on solutions.
- Create customized reports for business areas using SQL and Power BI tools.
- Participate in system upgrade and migration activities.
- Provides sufficient notifications of purges.
- Work to ensure testing is completed prior to system upgrades.
- Configure new product for rollout.
- Participate in disaster recovery testing
- Provides clear definition of project /product goals and methodology.
- Completes project within project deadlines and effectively manages deadlines.
- Ensure training, procedures and support materials are provided to staff where appropriate.
- Ensure that all security procedures are followed to guarantee the safety of Telhio information and resources.
- Enforce security access controls.
- Enforce data release controls.
- Provide backup support for online banking system administration.
- A minimum of four years of experience working with both front and back ends of the Fiserv DNA core banking system.
- Ability to follow verbal and written procedures.
- A clear understanding of basic deposit and loan banking products with a focus on consumer and commercial lending concepts.
- Basic application troubleshooting skills.
- Experience with Agile project management concepts, or a willingness to earn Agile certification within six months of accepting this position.
- Certification in business analysis, or willingness to earn this certification within one year of accepting this position.
- Effective communication skills, both verbally and in writing.
- The ability to handle multiple projects and tasks and to meet deadlines.
- Experience in organizing and prioritizing assignments with minimal supervision.
- This position requires non-business hours availability for testing, troubleshooting and system upgrades. The successful candidate will serve as a weekly on-call resource once monthly.
- Competitive pay
- Benefits: several medical plan options, dental, free vision, free life and free disability insurance
- Matching and immediately vested 401(K) plan
- Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
- Opportunity for personal career growth, continued education and mentorship programs
- Volunteer opportunities impacting the local community
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.