Partner Operations Specialist I

JOB TITLE: Partner Operations Specialist I

EMPLOYER: Telgian Corporation

DEPARTMENT: Vendor Management

REPORTS TO: Vendor Accounts Manager/Repair Services Manager (Need to combine those as well)

SUMMARY:

 The Partner Operations Specialist is responsible for supporting both vendor dispatch and vendor procurement activities to ensure adequate vendor coverage and timely completion of customer service requests. This position serves as a key point of contact between Telgian, its vendor partners, and internal departments. Responsibilities include dispatching service work, recruiting and onboarding vendors, maintaining vendor relationships, negotiating pricing, monitoring vendor performance, and ensuring sufficient vendor coverage to support customer needs.

DUTIES AND RESPONSIBILITIES:

• Review and dispatch service orders to qualified vendors based on geographic coverage, capabilities, availability, and customer requirements.


• Ensure vendors acknowledge assigned work and can meet customer service expectations and completion timelines.


• Maintain regular communication with vendors regarding scheduling, service expectations, work status, and issue resolution.


• Build and maintain productive relationships with vendor partners.


• Identify vendor coverage gaps and assist in recruiting and onboarding new vendors to support business needs.


• Assist with vendor qualification activities including collection of licensing, insurance, certifications, and other required documentation.


• Negotiate pricing and service terms with vendors to support company objectives.


• Monitor vendor responsiveness, performance, and service quality and communicate concerns to leadership as needed.


• Assist in the preparation, issuance, and tracking of vendor agreements and related documents.


• Maintain accurate vendor records and activity within company systems.


• Coordinate with internal teams to ensure service orders are assigned, completed, and documented properly.


• Research vendor markets and identify opportunities to improve coverage, performance, and pricing.


• Support vendor issue resolution, customer escalations, and operational challenges as assigned.


• Perform other related duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• This position has no supervisory responsibilities.

QUALIFICATIONS:

• High School Diploma or GED required.


• Associate degree preferred but not required.


• One to three years of experience in dispatching, procurement, vendor management, customer service, operations, or related fields preferred.


• Experience working with subcontractors, suppliers, or service providers is preferred.


• Proficiency with Microsoft Office Suite.


• Experience with ERP, CRM, dispatching, or work order management systems preferred.

CORE COMPETENCIES:

• Customer Service


• Vendor Relationship Management


• Negotiation


• Communication


• Organization and Time Management


• Problem Solving


• Attention to Detail


• Adaptability


• Teamwork


• Accountability

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Primarily office-based environment.


• Continually required to sit, use a computer, and communicate via telephone and email.


• Occasionally required to stand, walk, bend, or lift up to 15 pounds.


• Moderate office environment.

 The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.