What are the responsibilities and job description for the Automotive Service Advisor position at Telfair Automotive?
Job Summary
We are seeking a dynamic and customer-focused Automotive Service Advisor to join our fast-paced team. In this vital role, you will serve as the primary point of contact between customers and our service technicians, ensuring a seamless experience from vehicle drop-off to pick-up. Your expertise in automotive diagnostics, mechanical knowledge, and excellent client communication skills will help you accurately assess vehicle needs, recommend necessary repairs, and provide exceptional service that keeps customers coming back. If you thrive in a lively environment where your sales skills and automotive knowledge can shine, this is the perfect opportunity to accelerate your career in automotive service industry. Strong work ethics and positive attitudes are a must! You will need to have prior experience and your pay rate will be based off how much you have.
Responsibilities
- Greet customers warmly and listen attentively to understand their vehicle concerns and service needs
- Conduct thorough vehicle inspections, utilizing automotive diagnostics and estimating software to identify issues such as transmissions, brakes, suspension, tire service, shocks & struts, oil changes, air brake systems, and more
- Prepare detailed repair estimates with precision using auto estimating tools and communicate these clearly to customers
- Upsell additional services and maintenance based on mechanical assessments and checking prior service history enhancing customer satisfaction
- Coordinate with technicians to prioritize repairs and ensure timely completion of services.
- Maintain accurate service writing records, process cash handling transactions, and manage client communication effectively throughout the service process
- Follow up with customers post-service to ensure satisfaction and foster long-term relationships
Qualifications
- Proven experience as an Automotive Service Advisor or in a similar auto service management role
- Proficiency in estimating software and computer-aided vehicle estimating tools
- Excellent customer service skills with the ability to communicate complex technical information clearly
- Knowledge of automotive repair procedures including transmissions, suspension systems, tire services, shocks & struts, brake repair, oil changes, and air brake systems
- Sales-oriented mindset with experience in upselling and auto estimating techniques
- Valid driver’s license with a clean driving record; ability to drive various types of vehicles confidently
- Mechanical knowledge complemented by hands-on experience as a service technician or related roles
Join us to be part of a vibrant team dedicated to delivering top-tier automotive care! Your enthusiasm for cars combined with your customer-centric approach will make a real difference in our customers’ lives. We value proactive professionals eager to grow their careers while providing outstanding service every day.
Pay: $45,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Service Advisor: 1 year (Required)
License/Certification:
- Drivers license (Required)
Work Location: In person
Salary : $45,000 - $75,000