What are the responsibilities and job description for the Order Management Specialist position at TeleWorld Solutions Inc?
Overview
TeleWorld Solutions is seeking an Order Management Specialist to join our team! The Order Management Specialist ensures every customer order moves smoothly from quote to cash. You will validate incoming purchase orders, enter them into the ERP/CRM system, track fulfillment milestones, and proactively resolve any issues that threaten on-time delivery or billing accuracy. Acting as the “traffic controller” between Sales, Supply Chain, Finance, and the Customer, you will keep revenue flowing and customers happy while upholding company policy and financial controls.
TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies’ turnkey design, optimization, network dimensioning, and deployment services.
With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs, trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.
TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.
Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".
Responsibilities
- Review inventory availability while accurately entering and processing customer orders into the system
- Monitoring the progress of orders, tracking shipments, and updating customers on order status
- Collaborate with Procurement, Deployment and other teams to schedule/reschedule orders
- Generating and sending accurate invoices to customers based on order and contract terms, verifying billing information, and resolving billing discrepancies
- Use OneVizion project planning system to create and publish order management reports
- Escalate any problems with order entry to management team
Qualifications
- High school diploma
- Strong understanding of order to cash process and reviewing available
- 3 years working in Supply Chain Management/Order Management
- Must have strong Excel skills
- Excellent verbal and written communication skills
- Hands-on experience with SAP ERP Order Management experience desired
- Experience in mobile network construction desired
Join Our Veteran-Friendly Team:
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.