What are the responsibilities and job description for the Field Operations Manager position at TeleWorld Solutions Inc?
Overview
TeleWorld Solutions is seeking a Field Operations Manager to join our team! The Field Operations Manager owns day-to-day performance of dispersed crews—balancing safety, quality, customer satisfaction, and financial targets. You’ll plan resources, coach supervisors, remove roadblocks, and translate corporate objectives into airtight field execution across your territory or portfolio of projects.
TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies’ turnkey design, optimization, network dimensioning, and deployment services.
With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs, trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.
TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.
Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".
Responsibilities
• Support troubleshooting of backhaul, transmission methodology• Support RMA process tracking and documentation for MMBS equipment• Report to Regional Project Manager with daily status of activities• Scheduling and assignment of daily tasks and site work to Field Technicians
• Interface with customer to ensure all equipment is installed according to customer standards
• Represent Market or Region in periodic status meetings relative to overall project including daily, weekly and monthly progress by site, market or region.• Regular communication to management of short and long-term plans as well as obstacles to achieving project milestones.• Support subcontractors in growth of knowledge base for project fulfillment through field training efforts with the objective of expanding engineering expertise.• Review internal and customer documentation for accuracy and provide updates/corrections as appropriate.• Execute RMA process including field trouble-shooting, replacement and administrative completion. Process may require interfacing with customer, subcontractors and multiple groups within Samsung organization.• Identify and report systematic design issues with all customer deployed equipment for improvement or problem resolution through established channels.• Provide direction to field engineers (internal and external) to meet overall project objectives. Goal is to ensure all field engineers are on track to meet project milestones and to redirect as necessary.
Qualifications
• 6 to 10 Years Field and/or central office equipment installation, to include lacing and power• 3G and 4G Network Design and Implementation desired.• Knowledge of CDMA/EVDO and LTE/Volte technologies• Must have a strong work ethic, integrity and work extremely well leading a diverse team• Aptitude for creativity and innovation• Expert working knowledge of Base Station Vendor equipment (Samsung, Alcatel Lucent, Ericsson)• Proficient in MS Office package• Flexible during times of change• Strong trouble-shooting skills and problem resolution skills• Strong written communications skills• Strong interpersonal communication skills• Proven ability prioritize tasks in a fast paced environment• Proven ability to manage, train, and guide others
Join Our Veteran-Friendly Team:
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.