What are the responsibilities and job description for the Director, Operational Excellence & Strategic Programs position at TeleTracking?
About The Role…
The Director of Operational Excellence & Strategic Programs acts as an enterprise integrator across leadership, strategy, execution, and communication. This role combines operational excellence leadership, transformation governance, SLT-level facilitation, and strategic advisory responsibilities. This individual will serve as a thought partner to the President and senior leadership team (SLT), ensuring organizational priorities are executed responsibly, transparently, and with the appropriate cross-functional buy-in.
They will lead the Transformation Management Office, oversee strategic portfolio execution, orchestrate executive forums and communication, and escalate risks and prioritization challenges with clarity and decisiveness.
What You’ll Do…
Transformation Management Office (TMO)
TeleTracking is the world’s leading integrated healthcare Operations Platform that is Expanding the Capacity to Care by combining comprehensive technology solutions with 35 years of clinical operations expertise to improve access to care, throughput and procedural workflow across care settings. We work with more than 900 hospitals globally, including the 3 largest health systems in the United States, providing workflow automation and ai-based decision support that creates optimized patient flow, improved capacity management, reduced wait times, and increased growth without compromised quality of care. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. We believe that diversity, equity, and inclusion in our workforce keeps us competitive and provides opportunities for everyone.
Benefits...
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
The Director of Operational Excellence & Strategic Programs acts as an enterprise integrator across leadership, strategy, execution, and communication. This role combines operational excellence leadership, transformation governance, SLT-level facilitation, and strategic advisory responsibilities. This individual will serve as a thought partner to the President and senior leadership team (SLT), ensuring organizational priorities are executed responsibly, transparently, and with the appropriate cross-functional buy-in.
They will lead the Transformation Management Office, oversee strategic portfolio execution, orchestrate executive forums and communication, and escalate risks and prioritization challenges with clarity and decisiveness.
What You’ll Do…
Transformation Management Office (TMO)
- Lead the enterprise transformation program for our platform modernization—ensuring vision, priorities, and program outcomes are clearly defined, translated, and executed
- Facilitate strategic decision-making with senior leaders; present tradeoffs, dependencies, and recommended paths forward
- Maintain and refine the Nova transformation master plan; ensure workstreams are aligned to measurable outcomes and execution guardrails
- Act as the “program of programs” owner—managing the coordination and interdependencies of product transformation, monetization, migration, GTM, and services readiness
- Drive workstream governance - Own the meeting cadence, governance routines, and recurring alignment touchpoints for executive transformation efforts
- Ensure clear accountability across each workstream, with transparent status, risks, mitigation plans, and decision logs
- Coordinate cross-functional workstreams: product, engineering, delivery, commercial, legal, monetization, back office
- Maintain master roadmap, milestones, and exec-ready program summaries
- Conduct bi-weekly progress reporting and alignment cycles
- Serve as facilitator between stakeholders (internal external) including platform partner organizations
- Operationalize strategic imperatives into actionable programs and delivery plans
- Build frameworks, tools, and templates that support repeatable program execution
- Review and coach initiative leaders; monitor performance of multiple enterprise initiatives
- Partner with the President to develop SLT agendas, pre-reads, and alignment frameworks
- Prepare SLT leaders for decision-making by synthesizing operational and strategic context
- Capture decisions, track action items, and ensure follow-through
- Help refine leadership decision-making frameworks, balance competing priorities, and mediate sequencing conflicts
- Serve as a connective partner for key internal leaders in Product, Engineering, Services, Finance, and Commercial
- Advise executives on prioritization, tradeoffs, and sequencing
- Facilitate difficult conversations, remove ambiguity, and communicate implications of decisions
- Support leadership communications including:
- Monthly Pulse / executive newsletters
- Manager’s meetings
- Town Halls / enterprise update cadences
- Ensure consistency of message between Marketing, SLT, and transformation programs
- Provide change management, readiness analysis, and stakeholder engagement models for transformational initiatives
- Lead the client migration program from legacy platforms to new offerings
- Manage cross-functional migration approach: technical, delivery, commercial, pricing, contracting, and readiness
- Run migration leader touchpoints and maintain risk/action registers
- 10–15 years in transformation leadership, enterprise PMO/TMO, strategic ops, or org-wide execution
- Ability to synthesize complexity into direction for various audiences
- Strong background in Lean/Six Sigma, operational diagnostics, and structured problem solving
- Expert-level interpersonal influence skills
- Experience developing operating models and governance for large-scale change
- Proven ability to drive clarity through ambiguity and handle sensitive organizational politics
- Bachelor’s degree in business administration, engineering, operations management, or a related field.
- Master’s degree in business administration, engineering, operations management, or a related field (preferred).
- Lean Six Sigma Black Belt or Master Black Belt certification preferred.
- PMP
TeleTracking is the world’s leading integrated healthcare Operations Platform that is Expanding the Capacity to Care by combining comprehensive technology solutions with 35 years of clinical operations expertise to improve access to care, throughput and procedural workflow across care settings. We work with more than 900 hospitals globally, including the 3 largest health systems in the United States, providing workflow automation and ai-based decision support that creates optimized patient flow, improved capacity management, reduced wait times, and increased growth without compromised quality of care. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. We believe that diversity, equity, and inclusion in our workforce keeps us competitive and provides opportunities for everyone.
Benefits...
- Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one!
- Life and AD&D
- Flexible Spending Accounts: Medical, Dependent Care, and Transportation
- 401 (k) Retirement Savings
- Tuition Reimbursement
- Military Paid Leave (up to 6 months of base salary while on military leave)
- Paid Time Off
- Paid parental leave
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.
TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.