What are the responsibilities and job description for the Manager, Sales Operations position at Telesystem?
Company: Telesystem
Job Function: Sales
Job Type: Full-Time
Job Location (Short): OH-Northwood | REMOTE-United States
Requisition Id: 31699
Job Description
For over 25 years, Telesystem has been empowering businesses across the country with a range of innovative network, communication and collaboration solutions designed to address the business-specific needs of each customer, such as SD-WAN, Managed WiFi, Hosted VoIP, Managed Security, Dedicated Internet, and Unified Communications. Guided by strategic partnerships and a customer-centric mission, these customized solutions are backed with white-glove implementation and 24/7 US-based support.
Telesystem currently delivers enterprise collaboration solutions and networking services to businesses in 45 states, DC and four foreign countries. Our customers include hospitals, universities, local public and private school districts, banks, multi-location retail establishments and regional government offices, to name a few.
Position Summary
JOB SUMMARY:
The Manager, Sales Operations is responsible for developing and maintaining the processes, tools, and technologies that support the Telesystem front office (Sales, Product Development, Marketing). This includes but is not limited to: Presale qualification and quoting process, order entry into the CRM, tracking sales data and analytics, proposal generation, document storage, vendor discount negotiations and day-to-day management of the Sales Support Analysts and Sales Support Admins.
This position reports to the Director, Product Development and Sales Enablement.
The direct reports to this position are Sales Support Admins and Sales Support Analysts
This position regularly supports: All Departments in the Front Office
Essential Functions
Developing and maintaining the process and procedure for proposal requests, sales orders and agent/partner agreements.
Managing the Sales Support team to ensure timely and accurate response to all requests.
Working with all department heads to ensure process and procedure accuracy and efficiency.
Working with the Product team to ensure an accurate product catalog that is reflected in all organizational systems.
Relationship management of key external vendors, in collaboration with other Telesystem team members.
Working with the Product Management team to maintain competitive market pricing in our sales tools.
Maintaining accurate sales reporting (internal and external) via Tableau on a weekly, monthly, quarterly and annual basis.
Training new sales personnel on systems and processes
Working with vendor partners to administrate Sales Quoting Tools (Masterstream and Connectbase)
Work with sales leadership to use all available tools to measure Key Performance Indicators.
Perform any miscellaneous duties as assigned.
Education and Experience Requirements
High School Diploma or GED - Required
5 years Telecom Experience OR Bachelor’s degree in a Business Related Field & 3 years Telecom experience – Required
2 years experience in a supervisor role and/or a lead or senior role - Required
Management of a Customer Relationship Management system – Required
Proficient in Microsoft Office, Hubspot, Tableau or like products - Preferred
Proficient in Masterstream – Preferred
Proficient in Smartsheet – Preferred
Core Competencies
Agile – Embraces change; adaptable and flexible; sense of urgency;
Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.
Job Specific Competencies
Deliver Results – Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity
Displays Leadership – Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen
Other Skills and Requirements
High Attention to Detail
Strong Organization Skills
Reads, writes, and speaks English in clear, concise sentence structure with accurate spelling and grammar
Demonstrates an understanding of accounting principles and marketing analysis
Demonstrates an understanding of workflow principles
Demonstrates good organizational skills
Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
Valid driver’s license and driving record that meets company standards at all times
Background record that meets Company standards;
Reliable means of transportation at all times;
Self-motivated, drives issues and projects to closure
Demonstrates competence in analyzing, understanding, and problem-solving of complex issues
Demonstrates aptitude for technical subject matter, has relevant experience with technical projects
Ability to handle multiple assignments at the same time and prioritize tasks
Proficient in Excel, Word, and PowerPoint.
Working Conditions and Physical Demands
Walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers.
The Manager, Sales Operation is a full time, salaried exempt position. The regular work hours are 40 hours per week. These hours may vary to accommodate the needs of the department.
The Manager, Sales Operation works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, and FAX equipment.
The Manager, Sales Operation is required to drive on the job as needed and is subject to regular MVR checks. Must maintain a valid driver’s license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, must not drive on the job and must immediately report it to their supervisor.
The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory.
The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.
Use of Company Resources, Equipment and Confidential Information
Company resources, equipment and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of company resources, equipment or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information and/or breaches of confidentiality may be cause for termination of employment.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required and may be expanded or changed to include other duties or responsibilities that management may deem necessary from time to time.
Telesystem is an Equal Opportunity Employer (EOE)