What are the responsibilities and job description for the EEG Coordinator position at Telespecialists Llc?
This is an in-person, in-office position at the Brookhaven (ATL) office.
About Us:
TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.
Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.
Tele Specialists Offers:
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- Tuition Reimbursement
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
About the Role:
The EEG Coordinator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of cases are directed to the EEG Coordinator. The EEG Coordinator identifies patient specific case type and matches to the Epileptologist group that is on shift. The EEG Coordinator will coordinate all case types of EEGs to include routine, STAT, LTE, and POC.
Duties/Responsibilities:
- Correctly distribute EEG studies of all types — including ambulatory, routine, stat routine, long-term (LTE), PRN reads on stat cases, and point-of-care EEGs — to the appropriate readers.
- Follow up on open EEG cases that cannot be read due to missing data or technical issues.
- Ensure all open cases are closed in a timely manner through proactive follow-up and communication.
- Monitor all accepted EEG cases to confirm they are completed within the expected timeframe.
- Follow up on unfinished or delayed accepted studies to determine cause and facilitate timely completion.
- Coordinate with the Quality Technologist on repeat or recurring issues to ensure corrective action and prevent recurrence.
- Track down ordering providers when additional information, clarification, or study completion authorization is required.
- Serve as the primary point of contact between EEG technologists, RRC dispatchers, and EEG readers, ensuring smooth communication and workflow coordination.
- Participate in EEG quality meetings to review process improvements, recurring issues, and workflow optimization.
- Train new RRC staff on EEG distribution, tracking, and documentation procedures.
- Ensure proper handoff of long-term EEGs (LTEs) between shifts, maintaining clear case status and next steps
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Knowledge and understanding of medical terminology preferred
- Ability to interact with internal and external customers
- Flexible and adaptable with learning and understanding technology
- Strong written, oral and interpersonal communication skills
- Highly self-motivated, directed and proactive
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Able to communicate effectively within department and with members of interdisciplinary teams
- Adhere to the standards and expectations set forth by the RRC and comply with the company's attendance policy to ensure consistent and reliable staffing coverage.
- Consistently meet or exceed individual and team-based key performance indicators (KPIs) related to call handling, response time, and service quality.
Education and Experience:
- High School Diploma required
- Associates Degree preferred
- MA or CNA preferred or 1 year in medical office experience
- 1-year in a medical call center preferred
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times