What are the responsibilities and job description for the Call Center Agent position at TeleSpecialists?
Call Center Agent / Navigator
This in-office role at our Brookhaven (ATL) office is a midshift position, requiring twelve-hour shifts from 10:30 AM to 11:00 PM
About Us:
TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.
Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.
Tele Specialists Offers:
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
- Tuition Reimbursement
About the Role:
The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.
Duties/Responsibilities:
- Coordinates and manages teleneurologists’ schedules for rounding and teleneurology
- Serve as an essential link between patients and teleneurology team
- Receive and triage calls from client hospitals.
- Promote collaboration to both internal and external healthcare team members.
- Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to interact with internal and external customers
- Flexible and adaptable with learning and understanding technology
- Strong written, oral and interpersonal communication skills
- Highly self-motivated, directed and proactive
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Able to communicate effectively within department and with members of interdisciplinary teams
Education and Experience:
- High School Diploma required
- 1-year in a call center preferred
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times