Telecom Expense & Inventory Management (TEIM) Account Specialist

Company Description

Founded in 1996, TeleSource, Inc. revolutionizes the telecommunications and managed services industry by providing innovative solutions and exceptional customer service. Our comprehensive approach includes detailed auditing, optimization processes, and a user-centric portal that delivers clear data insights and ensures cost-saving opportunities. Based in Cornelius, NC, we simplify the complexities of managing wireline, wireless, and other communication technologies to empower businesses to achieve their goals.

(Onsite – Monday–Friday) 

Reports to: TEIM Manager 

Role Overview 

The TEIM Account Specialist supports the successful management of assigned client accounts by coordinating inventory, maintaining accurate system records, and assisting with day-to-day client and internal operations. This role focuses on understanding and managing TEIM’s proprietary systems and processes to ensure accurate reporting, smooth service delivery, and a positive client experience. 

This position is ideal for a developing professional looking to grow in account management, operations, and telecom/IT service environments. 

Core Responsibilities 

1. Inventory & System Management 

·        Track, maintain, and reconcile inventory using TEIM proprietary systems and ERP tools 

·        Update inventory records accurately and in a timely manner 

·        Assist with inventory audits, cycle counts, and physical verifications 

·        Monitor inventory levels and flag slow-moving, obsolete, or damaged items 

·        Follow established inventory control procedures and documentation standards 

·        Coordinate with procurement, warehouse, and operations teams 

2. Financial & Administrative Support 

·        Support inventory-related accounting activities (AP/AR, costing, reconciliation) 

·        Assist with data entry and validation in ERP and financial systems 

·        Help prepare reports related to inventory usage, costs, and variances 

·        Ensure documentation is complete and audit-ready 

3. Client Account Support 

·        Serve as a day-to-day point of contact for assigned client accounts 

·        Respond to client inquiries and coordinate internal follow-up as needed 

·        Maintain accurate client records, documentation, and service details 

·        Support account reviews and recurring client communications 

·        Escalate issues appropriately to the TEIM Manager 

4. Sales & Growth Support 

·        Assist account managers or sales teams with renewals, proposals, and pricing updates 

·        Help identify basic upselling or service expansion opportunities 

·        Prepare supporting materials for client discussions and presentations 

5. Internal Coordination & Continuous Improvement 

·        Work closely with internal teams to ensure accurate service delivery 

·        Document processes and help identify opportunities for efficiency improvements 

·        Share feedback and observations to improve internal workflows and client experience 

Key Skills & Competencies 

·        Strong attention to detail and organizational skills 

·        Ability to learn proprietary systems and internal processes quickly 

·        Clear written and verbal communication skills 

·        Customer-focused mindset with a willingness to collaborate 

·        Basic analytical and problem-solving abilities 

·        Comfortable working with systems, data, and documentation 

Preferred Qualifications 

·        Associate or Bachelor’s degree in business, IT, Operations, or related field (or equivalent experience) 

·        1–3 years of experience in account support, operations, inventory management, or administrative roles 

·        Familiarity with ERP, CRM, or inventory management systems preferred 

·        Experience in telecom, IT services, or managed services environments a plus