What are the responsibilities and job description for the Commercial Assistant position at Telesearch Staffing Solutions?
Job Description: Global manufacturer and supplier of precision, automatic, and laboratory instruments. They provide solutions for a wide variety of industries including pharmaceutical, food and beverage, petroleum, and flavor and fragrance. THIS IS A TEMPORARY MEDICAL LEAVE COVERAGE.
Responsibilities and duties include:
- Quotations (Parts, Accessories and Specialty Products)
- Order Entry, Order Processing
- Preparation of Order Acknowledgements
- Preparation of Shipments/Shipping Labels-Cartons and Courier
- Coordination of the workflow in the Department as it relates to order entry, shipping, return material authorizations, phone inquiries, retrieval of customer feedback, and maintenance of departmental logs.
- Gaining knowledge of the products assigned, to be able to provide basic customer inquiry responses and coordinate technical responses with the appropriate Rudolph Technical support expert.
- Directly communicate with customers by phone or email in response or as a first contact.
- Provides Customers with information regarding shipments
- Maintains Projection Schedules for Instruments and Octapol
- Follows QCP Recalibration Order Processing Procedures
- Responds to Customer Inquiries via email or phone
- Shares responsibility for answering the Company phone
- Follow-up on Order Status internally
- Follow-up on “Payment Pending” orders
- Prepares Department Metrics participation as assigned
- Prepares Month End Sales Reports as assigned
- Supports Service Department as it relates to shipping
- Assists in maintaining the list of countries/territories as it pertains to the Department of Homeland Security restrictions
- Assists in maintaining list of shipping charges for domestic quotes, orders, and shipments
- Participates in trainings to support supplemental products
- Assists in preparation of Annual Board of Directors Meeting reports
- Other duties as assigned
Requirements:
- Pleasant phone presence
- Experience in a customer-centric environment, preferably in import/export manufacturing
- Candidate must be detail oriented, able to work in a high paced environment efficiently and follow directions accurately.
- Candidate must be comfortable in conflict related circumstances, assuring the customer is adequately assisted within our policies and procedures
- Must be capable of performing independently and willing to take initiative.
- IMPORT / EXPORT EXPERIENCE REQUIRED IN ADDITION TO SAP / ERP SYSTEM USAGE. MUST HAVE BEEN INVOLVED IN INVOICING. NEEDS TO HAVE HAD END TO END ROLE FROM PO CREATION -> ORDER --> RECEIVING / PROD --> SHIPPING --> INVOICING
Other: National / Federal Crim required. DMV Check may be needed for certain jobs. 9- Panel oral drug screen required.
Required Education and Experience
- Minimum of High School Diploma
- Some college or equivalent related work experience preferred
- 3 years prior experience in a customer centric environment, preferably in import/export manufacturing
- Proficient with Microsoft Word, Excel, and Outlook
- Experience with ERP (SA) SAP and/or CRM (HubSpot) systems a plus
Interpersonal Skills:
- Superior organizational skills
- Ability to multi-task
- Professional approach and attitude and the ability to collaborate well with co-workers in multiple departments.
- Diplomatic communication skills and ability to field inquiries in a professional manner.
- Ability to adapt to a growing business environment
- Willing and able to take initiative
Physical Demands:
- Must be able to lift and manage file folders and boxes up to 30 lbs.
