What are the responsibilities and job description for the Business Customer Advocate position at Telephone Electronics Corporation?
Description
BASIC JOB SUMMARY:
As a Business Customer Advocate, your role centers on fostering customer satisfaction and loyalty. This involves acting as a vital link between our customers and the company, understanding their needs, and ensuring their concerns are addressed effectively within the organization. Your tasks demand creativity, excellent communication skills, and an in-depth understanding of our industry and services.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.
OTHER JOB FUNCTIONS:
Requirements
Education/Experience - High School diploma or equivalent required; Associate Degree preferred. A minimum of two (2) years of customer support experience required. Sales and contract renewal experience preferred.
Knowledge/Skills/Abilities - Proficient in MS Office software is required. Must have strong organizational skills with great attention to detail. Must have strong communications skills both verbal and written.
BASIC JOB SUMMARY:
As a Business Customer Advocate, your role centers on fostering customer satisfaction and loyalty. This involves acting as a vital link between our customers and the company, understanding their needs, and ensuring their concerns are addressed effectively within the organization. Your tasks demand creativity, excellent communication skills, and an in-depth understanding of our industry and services.
ESSENTIAL JOB FUNCTIONS:
The essential job functions and duties described below may not be the only requirements of the position. It may be necessary to follow other instructions or perform other related duties required by the company.
- Build strong relationships with customers through proactive communication and engagement.
- Gain comprehensive knowledge of the telecommunications market and TEC's solutions.
- Promptly address and resolve customer issues, collaborating with internal teams for effective solutions.
- Enhance communication and negotiation skills for renewing service agreements and promoting TEC's offerings.
- Update and maintain the CRM with customer notes, calls, meetings, and other related functions.
- Develop a deep understanding of company products and services to encompass all appropriate solutions offered by TEC.
- Prepare and present customer quotes and contracts for renewals.
- Identify customer issue trends and work with the team for proactive resolutions.
- Show eagerness to learn and apply the latest sales techniques.
- Collaborate effectively with customers, vendors, sales teams, and other TEC departments.
- Perform other duties as assigned
OTHER JOB FUNCTIONS:
- Projects within the department as assigned
Requirements
Education/Experience - High School diploma or equivalent required; Associate Degree preferred. A minimum of two (2) years of customer support experience required. Sales and contract renewal experience preferred.
Knowledge/Skills/Abilities - Proficient in MS Office software is required. Must have strong organizational skills with great attention to detail. Must have strong communications skills both verbal and written.