What are the responsibilities and job description for the ZAF-CSR BP 10022025 position at Teleperformance?
Overview
To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of communication and as per Client guidelines.
Qualifications
Education and Specific TrainingWork ExperienceMatric or equivalent (preferred)
Minimum of 6 months - 1 years’ experience working within a similar service/sale driven environment.
Retail Customer service experience- Advantageous
Email Handling/ Web chat experience (highly advantageous)
Experience working within retail or similar Industry (highly advantageous)
Proven Experience in delivering excellent customer services to internal and external customers
Maintain campaign performance, quality, regulatory and compliance standards
Responsibilities
Providing exceptional Customer Service to the existing customer base.
The purpose of this role is to safeguard, develop and enhance customer loyalty and value by providing excellent customer services. Additionally, the role involves providing the customer with knowledgeable information by identifying and promoting significant products and services.
Responding to Inbound Customers and Colleagues escalated sales and queries.
Queries to identify, qualify and close new business opportunities.
Understanding customer’s reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business.
Striving for First Call Resolution, on every contact
Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
Undertaking other customer administration and product processing activities as necessary to maximize operational effectiveness and deal with peaks in demand
Proactively developing your customer service skill and knowledge, applying best practice techniques and tools and demonstrating our clients People Expectations to maximize your performance Complying with all our clients required standard of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements
Taking correct information, asking the right questions, and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.