What are the responsibilities and job description for the Telesales Executive - Thai Speaker position at Teleperformance?
Overview
Each Telesales Executive is responsible for consistent and accurate presentation to client's online tour guests, to achieve defined revenue targets,
while always maintaining a professional and personal image in upholding client's standards or integrity, quality and service to both internal and external customers.
Additionally, the attainment of an average of five (5) verifiable owner referral leads for each new purchaser eithers at the point of presentations or by the 15” day of the month following the presentations date is also a key component of your role.
An additional and rewarding component of your position is to also source your own qualified self-generated (direct) tour guests keeping adhering at all times to the site generated guidelines as advised from to time.
You will be given specific training to familiarize yourself with the intricacies of client's Points Shared Ownership Product, the content of all legal documentation and the compliance rules and presentations policies to ensure you have a thorough understanding of your career responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations are made to enable individuals with disabilities to perform the essential functions:
• Sales Expertise: A strong ability to close deals, handle objections, and effectively persuade potential clients to purchase the client’s ownership products.
• Communication Skills: Excellent verbal and written communication skills to clearly convey the benefits of client’s ownership products and answer client questions.
• Interpersonal Skills: The ability to build rapport with potential clients, establish trust, and maintain positive relationships.
• Negotiation Skills: Skillful negotiation to find mutually beneficial solutions that meet the client’s needs and the company’s objectives.
• Product Knowledge: In-depth understanding of the company's ownership products and services offered, including amenities, locations, pricing, and ownership details.
• Market Awareness: Knowledge of the vacation industry, trends, and competitors to effectively position your products offerings.
• Time Management: Efficiently manage time and prioritize tasks to handle multiple leads and clients simultaneously.
• Problem-Solving: Creative thinking and adaptability to address client concerns or unexpected situations.
• Computer Skills: Proficiency in using online sales presentation software, customer relationship management (CRM) systems, and other relevant tools as need.
• Presentation Skills: The ability to create compelling and informative online presentations to showcase the benefits of client’s ownership products.
Responsibilities
Include the following. Other duties may be assigned.
- Effectively deliver required revenue targets,
- Present the client's Virtual Presentation consistently and accurately,
- Maintain current client's Virtual Presentation information and materials,
- Be an active and punctual participant in all Virtual Presentation and meetings,
- Support the company's marketing strategies,
- Treat all guests whether they purchase or not with the utmost respect and courtesy ensuring high quality levels of customer satisfaction,
- Set and review performance goals weekly, monthly, quarterly, and yearly,
- Ensure that all times you represent the company in an ethical, moral, and professional manner, ensuring that the company and its associated brands are not compromised,
- Adhere to the “New Owner" quality assurance and follow up procedures as determined by your direct report,
- Respect and participate with your colleagues to maintain a ‘one team'
