What are the responsibilities and job description for the Reporting Analyst position at Teleperformance?
Overview:
About TP
Benefits of working with TP include
Career Growth and Culture
Equal Opportunity Employer
Responsibilities:
Qualifications:
Be Part of Our TP Family
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Responsibilities:
Your Responsibilities
- Create, review and analyze critical daily, monthly, and annual reports and spreadsheets
- Prepare presentations in Excel and/or PowerPoint to be shared with management team involving operations, accuracy, and productivity data, using charts, graphs and spreadsheets.
- Working with varied Operations Leaders to obtain necessary information.
- Will be communicating with several intercompany team members.
- Work closely with Operations team to ensure accurate reporting of performance data.
- Ability to understand and execute reconciliation of reports and quality and production data.
- Responsible for building and analyzing data that via extensive Excel reporting.
- Ability to comprehend the TikTok performance results and talk to the data.
- Administrative work and support for Operations leaders
- Other duties as directed by supervisor.
Qualifications:
Required Skills
- Must be detail oriented
- Willing to work extended hours during Month End
- Strong skills in handling constant change
- Excellent service skills (timeliness of delivery and quality)
- Advanced Excel (Pivot Tables, Power Query, Power Pivot, complex formulas)
- Expertise in Google Workspace (Google Sheets, Docs, Slides, Drive and Forms)
- Willingness to face new challenges daily
- Ability to effectively communicate in English, both verbally and written, with all levels of staff and management
- Strong organizational and time management skills
- Strong interpersonal and customer service skills
- Willingness to proactively address ideas and propose alternatives with the purpose of providing and receiving constructive feedback
- Sound reasoning ability together with strong problem solving skills
- Ability to view a computer monitor for several hours at a time
- Ability of analyzing data, interpreting data, completing reports, computer and software experience, ability to present data internally and externally, able to identify trends in data, drive critical business decisions
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Benefits:
Health Insurance, Vacation & Paid Time Off, Job TrainingSalary : $20 - $25