What are the responsibilities and job description for the Quality Analyst - Mandarin - Penang position at Teleperformance?
Overview
Job SummaryIf you are possess with attention to details and has the ability to deep dive into collected data from Quality monitoring and reporting feedback, We have something for you!
Qualifications
Main Requirements:
- Experience in supporting fintech
- Experience in preparing and presenting written project status reports and executive briefings
- Phenomenal communication, presentation, and public speaking skills
- Organizational and time management abilities
- Critical thinking, analytical, and decision-making ability
- Language proficiency in English and Mandarin is mandatory
Responsibilities
Key Responsibilities:
- Conduct root cause and other data analysis
- Conduct QA evaluations per client requirements and provides QA progress reports to team lead
- Act as escalation point of contact for process questions, issues and resolution
- Act as Subject Matter Expert (SME) for QA evaluations
- Participate as project team member in problem prevention and continuous improvement projects