What are the responsibilities and job description for the Customer Success Specialist position at Teleperformance?
We are seeking a detail-oriented and motivated individual to join our team at Teleperformance.
Key Responsibilities:
- Data Annotation: Label or annotate data accurately and consistently based on project guidelines.
- Quality Assurance: Conduct quality checks to ensure the accuracy and reliability of annotations.
- Guideline Adherence: Follow project guidelines and instructions meticulously to meet project requirements.
- Feedback Provision: Provide constructive feedback on guidelines and annotation tools for continuous improvement.
- Collaboration: Work collaboratively with team members and project managers to achieve project goals.
- Efficiency: Strive for high annotation efficiency without compromising quality standards.
- Problem Resolution: Identify and report any issues or challenges in the annotation process and collaborate on solutions.
This role requires strong attention to detail, excellent communication skills, and the ability to work effectively in a collaborative team environment. The ideal candidate should possess a keen eye for detail, be tech-savvy, and have strong problem-solving and critical-thinking skills.
Qualifications:
- Education: High school diploma or equivalent. Additional education in data science, computer science, or a related field is a plus.
- Attention to Detail: Strong attention to detail and the ability to maintain accuracy in repetitive tasks.
- Communication Skills: Excellent verbal and written communication skills.
- Tech Savvy: Comfortable working with annotation tools and technologies.
- Team Player: Ability to work effectively in a collaborative team environment.
- Adaptability: Willingness to adapt to changing project requirements and priorities.
- Critical Thinking: Strong problem-solving and critical-thinking skills.
