What are the responsibilities and job description for the Customer Service Field Tech position at Teleperformance?
Overview:
About TP
Benefits of working with TP include
Career Growth and Culture
Equal Opportunity Employer
Responsibilities:
Required Skills
Be Part of Our TP Family
Application Deadline: Ongoing until positions are filled.
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.
About TP
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.
Benefits of working with TP include
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.
Career Growth and Culture
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.
Equal Opportunity Employer
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.
Responsibilities:
- Work in a customer's home but may be exposed to extremes in temperature, humidity or wetness when in transportation.
- May occasionally walk on slippery or uneven surfaces
- May have exposure to dust, gas, fumes or chemicals
- On occasion, you may use special visual or auditory protective equipment
- Will occasionally climb stairs and work off elevated surfaces
- Frequently work with biohazards for Commercial Technicians only
- Ability to sit, walk and crawl occasionally
- Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
- Ability to use hands repetitively and power/simple grasp constantly
- Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
- Physical ability to lift, pull and push products up to 50 pounds frequently
- Physical ability to lift, pull and push products that weigh more than 100 pounds occasionally
- Ability to carry items up to 6 feet occasionally.
- 100% local daily travel required
- Must be able to work in the North New Jersey area
- Must be able to drive (van) in New Jersey 35 mile radius to assistant clients
- Ability to travel to New Jersey location for training for 2-3 weeks at a time,
- Excellent customer service skills
- Must be able to handle 4-6 service calls per day,
- Must have a valid driver's license
- High school diploma or general education degree (GED)
- Flexible to work Monday-Friday and any 8 hours between 7AM-5PM
- Knowledge of basic plumbing and electrical skills
- Good computer skills with knowledge of Microsoft Office
- Ability to apply concepts of basic math
- Ability to read, write and comprehend instructions, correspondence, and memos in English
- Ability to multi-task Ability to work professionally with colleagues and be a team player
- Ability to manage difficult customer situations
- Must be self-motivated, customer-oriented person with excellent communication skills
- Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks
Required Skills
BEST Skills
Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation
Entrepreneurship
AI Proficiency
Data Literacy
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.