Bilingual Customer Service Representative (Spanish/English) – Streator, IL

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: We Are Hiring – Call Center / Collections Representatives (Bilingual, a must) Location: Streator, IL (Onsite) Schedule: Monday–Friday, 9 AM – 6 PM (No Weekends) Pay: $15.50/hour commission opportunities ¡Estamos contratando! – Representantes de Call Center / Cobranza (Bilingüe) Ubicación: Streator, IL (Presencial) Horario: Lunes a Viernes, 9 AM – 6 PM (Sin fines de semana) Pago: $15.50 por hora comisiones Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne offers the opportunity to be part of a global leader in customer experience and contact center solutions. Join a company known for delivering exceptional customer experiences while building a stable and rewarding career. What You’ll Do We are currently hiring call center/collections professionals to connect with customers and help resolve delinquent account issues. In this role, you will: Work directly with customers to find realistic repayment solutions Provide guidance, options, and support to help customers get back on track Deliver a positive, respectful, and solution-focused experience Balance customer needs with business objectives Bilingual (English/Spanish) applicants will be prioritized Lo que harás Actualmente estamos contratando profesionales de call center/cobranza para comunicarse con clientes y ayudar a resolver cuentas vencidas. En este puesto, tú: Trabajarás directamente con clientes para encontrar soluciones de pago realistas Brindarás orientación, opciones y apoyo Ofrecerás un servicio respetuoso y enfocado en soluciones Equilibrarás las necesidades del cliente con los objetivos del negocio Los candidatos bilingües (inglés/español) tendrán prioridad What We Offer Competitive hourly pay uncapped commission Paid training to set you up for success Stable, full-time schedule (no weekends) Career growth opportunities within a global organization Benefits Medical, Dental, Vision Insurance HSA/FSA options Generous Paid Time Off Optional Daily Pay Employee Assistance Program (EAP) 401(k) after 90 days And more Health benefits begin the 1st of the month following your hire date (or immediately if hired on the 1st). Qualifications Customer service experience (call center or collections preferred) Fluent in English and Spanish (preferred and prioritized) Strong communication and negotiation skills Ability to multitask across systems while speaking with customers Reliable attendance and strong work ethic Problem-solving and critical thinking skills Basic computer and typing skills Team-oriented with the ability to work with diverse customers Background check required Why Join Us? If you’re looking for career growth, stability, and a supportive team, AllianceOne is the place for you. #ZRPSG If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com. Questions? Please review our privacy notice available at the following www.allianceoneinc.com/careers For additional information on AllianceOne visit our website at www.allianceoneinc.com As one of the leading accounts receivable providers today, we offer a complete range of collection and contact center solutions designed to meet our clients’ diverse needs. The realities of managing debt have become increasingly more sophisticated due to declining contact rates and increased account handling requirements. With a robust compliance management system and a tenured operational team, we know how to connect with consumers in payment jeopardy, minimize conflict, and bring the situation to a resolution. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!