What are the responsibilities and job description for the App Dev Support-Onsite position at Teleperformance USA?
Job Details
Category : Customer Service/Support
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based onsite at our Las Vegas, Nevada site location.
Your Responsibilities
What We're Looking For
Qualifications:
Key Competencies:
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vet
About TP
TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
TP and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!
This position will be based onsite at our Las Vegas, Nevada site location.
Your Responsibilities
- App Development Support Experts will respond to questions, issues and
concerns from developers in regards to actions taken on submitted apps. - innovative ways to respond to varying questions, issues, and concerns.
- Connect with developers via email/chat to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Take complex issues and simplify them to create succinct summaries over email,
chat, bugs and hangout to clearly communicate with App Developers. - Research with High Attention to detail.
- Expert communication demonstrating advanced comprehension. Proofread and
review documents suitable for publication. - Review, maintain and curate data.
- Multitask and make complex decisions
- Master the Play Store's policies and exhibit empathy with App Developers (end-
customer)
What We're Looking For
Qualifications:
- This position will be based onsite at our Port St. Lucie, FL site. Must be able to
work 100% on site. - BA/BS degree or 2 years relevant work experience
- Experience in written communication with strong analytical, troubleshooting and
problem solving skills - Knowledgeable or experience regarding Google Developer Platforms (Play
Store, Chrome Web Store, etc) - Experience with Google Suite
- Familiarity/understanding of technical concepts and terminology (APIs, APK,
ARM, Bootloader, Doze, Fragmentation, NFC, etc, etc) - Ability to manage multiple competing priorities in a fast paced, constantly
changing environment involving complex issues and policies - Must successfully pass the skills assessment and all follow up interviews and
testing - Over 18 years of age
- Eligible to work in the U.S.
- Ability to type 25 wpm
- Comfort with desktop computer systems
Key Competencies:
- Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
- Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Communication: Outstanding communication, listening, and analytical skills.
- Organizational Skills: Strong organizational and problem-solving skills.
- Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
EOE/Disability/Vet
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