Telehealth Operations Supervisor

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

Job Title: Clinical Operations Supervisor

Entity: TeleMed2U, Inc.

Location: Austin, Texas

Reports To: Sr. Director of Care Delivery Operations

Direct Reports: Medical Assistants/Care Coordinators

Classification: Full Time, Non-Exempt

Hours: 10am-7pm (CST)

Responsibilities

Operational Leadership

• Lead daily operations across assigned telehealth service lines, ensuring reliability, efficiency, and adherence to clinical workflows.
• Direct and coach clinical support teams, supporting clinical operations managers with training, competency management, and performance oversight.
• Partner with providers to resolve operational issues and optimize the patient and provider experience.
• Maintain standardized procedures, clinical workflows, and documentation requirements across EMR and telehealth platforms.
• Monitor operational and clinical quality metrics; identify trends and implement corrective actions.
• Ensure compliance with HIPAA and all telehealth-related privacy, safety, and regulatory requirements.
• Oversee scheduling accuracy, provider templates, and daily capacity to support timely patient access.
• Monitor access, wait times, and no-show rates and drive improvements in patient engagement and throughput.
• Work with IT and platform support to troubleshoot technical issues and ensure staff proficiency with systems.
• Participate in workflow design, platform enhancements, and operational readiness for new features or services.
• Analyze dashboards and operational data to identify gaps, streamline processes, and enhance service delivery.
• Support change management efforts and implement best practices across clinical operations.
• Other duties as assigned.
  
  

Qualifications

• Experience in clinical or telehealth operations with responsibility for staff supervision.
• Bilingual (a plus)
• Strong leadership, communication, and cross-functional collaboration skills.
• Knowledge of clinical workflows, HIPAA compliance, and documentation practices.
• Ability to interpret operational data and drive performance improvements.
• Adaptability to new technologies, platforms, and evolving regulatory requirements.
• Prior leadership of clinical support roles (e.g., MA, care coordination).
• Proficiency with EMRs, scheduling systems, and telehealth platforms.
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
  
  

Benefits/Compensation

• Competitive Compensation
• PTO
• Health Benefits (Medical, Dental, Vision)
• 401(k) plan