What are the responsibilities and job description for the Technical Support Specialist position at Teledyne Technologies Incorporated?
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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
The Product Support Specialist role for the US Raymarine Technical Support department is mainly responsible for fielding calls, CRM cases, and providing in-person support and training throughout the Americas’ region of the world. This role is integral to how Raymarine operates its business and is about building relationships, solving complex challenges, and ensuring customers worldwide can rely on our innovative technology. You will work in the Hudson, NH office, in our top-tier support group, solving the problems escalated from the Americas’ region. You will act as the last line of defense for a wide range of business and end customers. A background in technical product support, the marine industry, and/or supporting SAAS is preferred.
Primary Duties & Responsibilities
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
The Product Support Specialist role for the US Raymarine Technical Support department is mainly responsible for fielding calls, CRM cases, and providing in-person support and training throughout the Americas’ region of the world. This role is integral to how Raymarine operates its business and is about building relationships, solving complex challenges, and ensuring customers worldwide can rely on our innovative technology. You will work in the Hudson, NH office, in our top-tier support group, solving the problems escalated from the Americas’ region. You will act as the last line of defense for a wide range of business and end customers. A background in technical product support, the marine industry, and/or supporting SAAS is preferred.
Primary Duties & Responsibilities
- Taking escalated support phone calls and resolving appropriately with clear and professional communication
- Raymarine and FLIR Maritime thermal products, specifically
- Managing CRM cases with high volume and rapid response time expectations
- Performing in-person training and limited field service work
- Work closely with in-house and field service to manage the customer support after-sales lifecycle
- Provide real-world feedback to engineering teams, enabling enhanced product improvements
- Develop into a subject matter expert (SME) across all product ranges
- Additional assigned duties
- Electronics technical know-how, marine industry a plus
- Technical troubleshooting background, preferably in a technology company
- Strong analytical and problem-solving skills
- A self-starter, team player, who’s adaptable and able to operate in ambiguous scenarios
- Windows OS Experience, e.g., Office, Teams, etc.
- CRM & VOIP Experience, e.g., Salesforce, Hubspot, Aircall, Nice InContact, etc.
- Remote customer support experience, e.g., AnyDesk
- Able to work under pressure and cross-functionally
- Ability to travel, up to ~30% annually
- Familiarity with leveraging AI tools
- HS Diploma, or GED required. University and advanced degrees preferred
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.