What are the responsibilities and job description for the Customer Service Representative position at Teledyne Technologies Incorporated?
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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Interacts with customers post-sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position
represents our company to our customers.
Primary Duties & Responsibilities
Salary Range
$50,600.00-$67,500.000
Pay Transparency
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Interacts with customers post-sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position
represents our company to our customers.
Primary Duties & Responsibilities
- Primary responsibility is creating and maintaining RMA's (Return Merchandise Authorizations). Including sales orders, receipt/delivery orders, repair orders, and quoting.
- Provide customer support by responding to incoming emails and calls from customers related to post-sale non-technical service.
- Provide timely and accurate status updates for Customers: internal and external, including other global FLIR organizations.
- Provide order interaction with customers to provide timely and accurate information regarding pricing, return product procedures, repair status, and other related administrative tasks.
- Assist with special assignments as needed.
- Excellent verbal & written Communication Skills are required to clearly articulate problems, issues, solutions, and conclusions to Customers and Service Management.
- Must provide customers with reliable information on products and services as well as nurture and maintain strong customer relationships. Developing confidence, trust, and long-term relationships/partnerships.
- Attention to Detail: essential to the quality of work. Ensure that data entry is completed with attention to detail, accuracy, thoroughness, and orderliness in a timely matter.
- Coping: Successfully able to stay focused, calm, and cool with multiple demands and/or deadlines from superiors, subordinates, and peers while maintaining focus on demanding deadlines and changing priorities.
- Collaboration & Teamwork: required to effectively work with Application Engineers (Tech Support), Repair Cells, and various related personnel to maximize team effort. In addition, to reducing repair turnaround time leading to customer satisfaction.
- Organization, Planning & Execution: skills are required to ensure customer satisfaction and to meet repair turnaround time schedule requirements.
Salary Range
$50,600.00-$67,500.000
Pay Transparency
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
Salary : $50,600 - $67,500